Dealer Order Management Representative

trane technologies • Greensboro, NC

8d • $31,600 - $56,350 • Hybrid

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies, through its businesses including Trane® and Thermo King, is committed to putting the planet first. Sustainability is not just how they do business; it is their business. They are looking for individuals who dare to look at the world's challenges and see impactful possibilities and want to contribute to making a better future. They invite candidates to consider joining them in boldly challenging what's possible for a sustainable world. They offer benefits designed for employees to thrive at work and at home. The work involves being onsite with colleagues Monday to Thursday, with the flexibility to choose the work location on Fridays, balancing work requirements.

Requirements

• Associate degree, Bachelor’s Degree preferred.
• 2+ years of experience in a customer service, inside and/or outside sales preferably in an industrial environment.
• Relentless customer focus
• Excellent verbal and written communication skills-including listening
• Change oriented
• Problem solving

Responsibilities

• Respond to and resolve order management inquiries from customers and internal partners
• Provide customer support for order activities-model identification, pricing, availability, system match-ups, promotions, system solutions
• Process customer orders- promise dates, order entry, and collaboration with multiple teams in end-to-end process for customer
• Manage customer orders from placement to invoicing through multiple channels, including phone, E-Mail, text, or chat to ensure 100% customer satisfaction.
• Run order reports and work with teams to fix misses/holds and close open orders/returns
• Provide high quality service through efficient use of all operating systems functionalities related to order fulfillment and relative to customer activity
• Refer to and create new standard work to maximize efficiency
• Participate in continuous improvement activities

Benefits

• Health insurance
• Holistic wellness programs with generous incentives
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up
• Educational and training opportunities through company programs
• Tuition assistance
• Student debt support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree