Senior Representative, Customer Order Management

Cardinal Health•KY-Kentucky-Work from Home, TN

1d•$19 - $28

About The Position

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Requirements

Demonstrated ability to work in a fast-paced, collaborative environment
Highly motivated and able to work effectively within a team
Strong communication skills with the ability to build solid relationships

Nice To Haves

3-6 years of experience, preferred
High School Diploma, GED or equivalent work experience, preferred

Responsibilities

Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
Manages customer account activity including but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
Supports process improvement initiatives.
Builds strong relationships with key business stakeholders to work in collaborative approach for improved customer service.
Communicates with customers regarding their needs, questions, and concerns and helps troubleshoot issues as necessary.
Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
Supports general sales by analyzing account histories and coordinating internal resources to resolve customer needs.
Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
Redirects customers to applicable in-house resources as necessary.