Order Management Representative

Golden Star Technology•Cerritos, CA

1d•Onsite

About The Position

The Order Management Representative plays a critical role in delivering an exceptional customer experience by ensuring accurate and timely execution of the order fulfillment process. This position serves as a key liaison between customers, suppliers, distributors, and internal teams to process orders, manage order status, resolve inquiries, and support sales operations. The ideal candidate is detail-oriented, customer-focused, and able to thrive in a fast-paced environment.

Requirements

High school diploma or equivalent required
Minimum of two (2) years of experience in customer service, sales support , order management, business operations, or a related field.
Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.

Nice To Haves

Associate's or Bachelor's degree preferred.
Experience working with suppliers, distributors, procurement processes, or order fulfillment preferred.
Experience preparing price quotes and managing large volumes of data is a plus.

Responsibilities

Process customer orders with suppliers and distributors accurately and efficiently.
Review orders for compliance with pricing, terms, conditions, and delivery requirements.
Manage backlog reports and open orders within GST systems and customer portals.
Monitor, track, and follow up on quote logs and open order activities.
Process Return Merchandise Authorizations (RMAs) and ensure timely resolution.
Respond to customer inquiries and provide proactive order status updates.
Identify customer needs and deliver high levels of customer satisfaction.
Manage day-to-day customer service requests and operational inquiries.
Assist the sales team with customer Requests for Quotes (RFQs), including response preparation and documentation.
Support order management processes to ensure operational efficiency and accuracy.
Collaborate with internal departments, suppliers, and customers to resolve order-related issues.
Perform additional customer service, administrative, or operational duties as assigned.