Dealer Order Management Representative

Trane Technologies•Greensboro, NC

7d•Hybrid

About The Position

As a Dealer Order Management Representative, you will be the front-line contact for our customers and internal sales partners; primarily answering calls for order management related inquiries- identifying models, finding pricing and availability, matching up HVAC systems, and offering system solutions. You will drive customer engagement and own resolution from initial order request through order post-delivery, which means collaborating and following up with multiple teams to deliver what the customer needs. You will participate in continuous improvement activities to eliminate barriers to the order flow process and create a better customer experience.

Requirements

Associate degree, Bachelor’s Degree preferred.
2+ years of experience in a customer service, inside and/or outside sales preferably in an industrial environment.
Relentless customer focus
Excellent verbal and written communication skills-including listening
Change oriented
Problem solving

Responsibilities

Respond to and resolve order management inquiries from customers and internal partners
Provide customer support for order activities-model identification, pricing, availability, system match-ups, promotions, system solutions
Process customer orders- promise dates, order entry, and collaboration with multiple teams in end-to-end process for customer
Manage customer orders from placement to invoicing through multiple channels, including phone, E-Mail, text, or chat to ensure 100% customer satisfaction.
Run order reports and work with teams to fix misses/holds and close open orders/returns
Provide high quality service through efficient use of all operating systems functionalities related to order fulfillment and relative to customer activity
Refer to and create new standard work to maximize efficiency
Participate in continuous improvement activities