Dealer Lien Perfection Sr. Coordinator (Hybrid)

Capital One • Plano, TX

18h • Hybrid

About The Position

The Dealer Lien Perfection Sr. Coordinator will be calling dealers, customers, and DMVs to follow up on the title status of accounts and working the initial contact on new accounts. A likely match for this position is a self-motivated individual that can work under limited supervision who has efficient time management, multitasking, problem-solving, and attention to detail skills.

Requirements

• Self-motivated individual that can work under limited supervision
• Provide a world-class experience for our customers through strong communication skills
• Demonstrate excellent organizational skills, time management skills, and attention to detail
• Exhibit professionalism and morale with associates at all levels including external contacts
• Manage multiple tasks, appropriately prioritize workflow, and get the job done in an efficient manner
• High School Diploma, GED or equivalent certification
• At least 3 years of Customer Service or Call Center experience
• At least 1 year of experience working in the Financial Industry
• At least 1 year of experience using Google Suite or Microsoft Office

Nice To Haves

• At least 4 years of Customer Service or Call Center experience
• At least 2 years of experience in the Financial Industry
• At least 1 year of title processing experience

Responsibilities

• Work physical mail, mail images, notating and imaging in AIMS
• Distribute and work emails that come to the shared Auto Lien Inbox
• Keep track of incoming checks
• Obtaining outgoing checks from the payment team
• Print the needed documents and FedEx
• Pull and work mail team reports
• Call dealerships to obtain title status updates on active BK accounts
• Run state inquiries

Benefits

• health
• financial
• other benefits that support your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED