Supervisor, Dealer Support (Hybrid)

CNX•Farmington Hills, MI

1d•$50,000 - $60,000•Hybrid

About The Position

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Supervisor, Marketing Solution position requires a self-motivated employee with excellent communication skills that can self manage and work well in both an independent and team environment. The role requires a proactive person that exhibits strong leadership skills and acts as a good corporate team player working closely with direct staff, other managers and other internal departments to ensure program success. The role further requires flexibility in work schedule and task assignments including the ability to manage multiple deliverables at one time. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. As a Supervisor, Marketing Solutions, you will lead day-to-day operations for a team focused on delivering high-quality support, operational excellence, and exceptional service outcomes. In this role, you will guide team performance, manage key operational metrics, support escalations, and help ensure department processes meet quality and compliance standards. This position requires a confident people leader who can adapt to changing priorities while keeping the team focused, supported, and successful.

Requirements

A minimum of 2 -3 years of management experience, including staff leadership and performance management in a team leader/ supervisor role
Experience supporting program management and operational execution
Proficient in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Access
Organized, proactive, and comfortable taking a self-starter approach
Strong analytical skills and the ability to troubleshoot data-related issues
Able to adapt to changing priorities and responsibilities with professionalism and focus
Able to adjust communication and leadership style to changing environments
Remain calm, optimistic, persistent, and focused in a fast-paced setting
Understand the importance of confidentiality and demonstrate discretion in all duties
Ability to work at our Farmington Hills, Michigan location is a requirement
Must reside in the United States or have a valid U.S. address for residence.

Nice To Haves

A Bachelor’s degree, BA or BS, or an equivalent combination of education and experience
Experience supporting ISO 9001 compliance or quality standards
Experience documenting departmental procedures, work instructions, or process improvements
Experience leading teams in a customer support, operations, or marketing solutions environment

Responsibilities

Manage day-to-day operations for the Marketing Solutions team, ensuring quality standards are met or exceeded
Monitor, track, and report operational metrics to support performance, service delivery, and continuous improvement
Handle calls through the 1-800 line and support escalated calls as needed
Escalate program or operational issues to the appropriate Operations or Program Manager, including recommended resolutions
Provide daily leadership, guidance, coaching, assistance, and support to department personnel
Monitor and manage absenteeism to support business continuity and team performance
Process payroll for yourself and direct reports accurately and on time
Maintain personnel files and ensure appropriate confidentiality in all duties
Ensure company communications, including announcements and policy or procedure changes, are distributed to CSRs in a timely manner
Communicate department and organizational objectives and goals to direct reports
Prepare and conduct performance evaluations and one-on-one meetings
Assess individual training needs and help ensure development needs are addressed
Monitor and safeguard ISO 9001 standard compliance
Document departmental procedures and work instructions in alignment with quality standards
Regularly review departmental processes and workflows to improve efficiency and ensure compliance with policies and standards
Identify process improvement opportunities and support implementation in daily operations
Participate in company-wide initiatives, including ISO, staff development, policies/procedures, TL Playbook, and related programs