Dealer Funding Sr. Unit Manager - Hybrid

Capital One • Plano, TX

11d • $98,900 - $112,900 • Hybrid

About The Position

At Capital One, we strive to create a world class experience for our customers. As a Dealer Funding Sr. Unit Manager you have the opportunity to lead and develop a team of 4-6 Unit Managers who drive the dynamic teams of call center associates. Leading a team that is the first point of contact a customer may have to Capital One. You will be a strategic leader, accountable for achieving business goals for a specific element of business within Capital One. You will need to use your communication and storytelling skills to communicate to a diverse group of individuals from front line associates to leaders within the business.

Requirements

• High School Diploma, GED, or Equivalent Certification
• At least 2 years of experience in People Management
• At least 1 year of experience in Collections or Call Center
• At least 1 year of experience in Process Management

Nice To Haves

• Bachelors Degree or military experience
• At least 5 years of experience in People Management
• At least 2 years of experience in Collections or Call Center
• At least 2 years of experience in Sales

Responsibilities

• Lead the performance of a team responsible for a specific element of a business. Requirements include managing a budget, achieving business goals, performance management, staffing plan development, and development of long term business goals/vision
• Drive individual, team and department efficiency and productivity through effective and efficient metric management
• Ensure compliance with all third party management (TPM) requirements for repossession agent vendor network
• Provide development to the leadership team and associates in the department. - Uphold effective standards of performance management. Motivate associates and help them achieve their career aspirations
• Establish the development and execution of repeatable, efficient processes within the team
• Maintain high levels of team and individual morale through change and development
• Develop methods to encourage and implement process improvements
• Execute quality monitoring requirements that deliver intent and customer satisfaction goals

Benefits

• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED