Dealer Funding Sr. Unit Manager - Hybrid

Capital One•Plano, TX

10d•Hybrid

About The Position

At Capital One, we strive to create a world class experience for our customers. As a Dealer Funding Sr. Unit Manager you have the opportunity to lead and develop a team of 4-6 Unit Managers who drive the dynamic teams of call center associates. Leading a team that is the first point of contact a customer may have to Capital One. You will be a strategic leader, accountable for achieving business goals for a specific element of business within Capital One. You will need to use your communication and storytelling skills to communicate to a diverse group of individuals from front line associates to leaders within the business.

Requirements

High School Diploma, GED, or Equivalent Certification
At least 2 years of experience in People Management
At least 1 year of experience in Collections or Call Center
At least 1 year of experience in Process Management

Nice To Haves

Bachelors Degree or military experience
At least 5 years of experience in People Management
At least 2 years of experience in Collections or Call Center
At least 2 years of experience in Sales

Responsibilities

Lead the performance of a team responsible for a specific element of a business.
Drive individual, team and department efficiency and productivity through effective and efficient metric management
Ensure compliance with all third party management (TPM) requirements for repossession agent vendor network
Provide development to the leadership team and associates in the department.
Uphold effective standards of performance management.
Motivate associates and help them achieve their career aspirations
Establish the development and execution of repeatable, efficient processes within the team
Maintain high levels of team and individual morale through change and development
Develop methods to encourage and implement process improvements
Execute quality monitoring requirements that deliver intent and customer satisfaction goals