Dealer Commercial Services Closing Officer II

M&T Bank•Buffalo, NY

About The Position

Responsible for completing and delivering the Bank’s Dealer Commercial Services loan-closing capabilities for assigned loans. The role serves as a first line of defense, following required controls to mitigate risk, and works with the account relationship or deal team to ensure each loan is documented and closed for the correct borrowing parties and according to approved deal terms and collateral. The position supports accurate and timely loan documentation, closing, funding, booking, and pre- and post-closing validation in accordance with Bank policies and procedures. The role’s closing capabilities include validating pre-close due diligence, arranging and reviewing commercial loan documentation, confirming alignment among credit approval, loan documents, and the loan system, finalizing the settlement sheet and closing, reviewing executed documents, arranging and confirming funding, submitting required booking data, and conducting and documenting post-closing review. The incumbent helps build customer relationships while preserving the Bank’s credit culture, partners with approved Bank counsel and internal and external stakeholders, and escalates issues as appropriate. The position has no supervisory or managerial responsibilities.

Requirements

Bachelor’s degree and at least three years of related commercial loan closing, commercial loan documentation, commercial loan operations, or commercial loan administration experience; alternatively, seven combined years of higher education and/or work experience, including at least three years of related experience.
Previous experience with the Bank’s full closing capabilities.
Knowledge of the commercial closing process and procedures, loan documentation, loan policy, applicable regulations, and affiliated technology.
Strong attention to detail for examining information and identifying, resolving, or escalating issues.
Strong interpersonal skills for building business-partner relationships inside and outside the organization.
Ability to work independently and as part of a team.
Self-motivated and well-organized.
Ability to work under time constraints and handle multiple tasks across assignments.
Good verbal and written communication skills.

Nice To Haves

Familiarity with Loan Approvals and Escalation/Exception Requirements and potentially other approvals needed for closing.
Knowledge of unit or department policies and procedures.
Knowledge of applicable products, systems, and workflows.
Paralegal experience.
Experience in lending operations, underwriting, or customer service.

Responsibilities

Validate loan closing documentation and pre-closing due diligence requirements against approved credit terms and regulatory requirements, and ensure they are properly reflected in the commercial loan system.
Review, interpret, and validate documentation for each loan, ensuring key provisions follow M&T Legal guidance and the Outside Counsel Manual.
Complete the Dealer Commercial Services Closing Checklist, verify required documents and closing, funding, and booking data, and submit the completed checklist to the Senior Closing Officer for review and Clear to Close.
Follow up with approved Bank counsel and other Bank partners to finalize loan documentation, funding, and booking in accordance with Bank policies and procedures.
Partner with internal and external stakeholders to address discrepancies and issues arising during due diligence, documentation, closing, and review; escalate issues as appropriate.
Coordinate with co-workers and the Team Leader to troubleshoot escalated problems, exception requests, and deviations from day-to-day processes.
Obtain confirmation of loan closing and satisfactory review of executed documents, and arrange and confirm loan funding and booking.
Maintain current knowledge of processes, procedures, escalation guidance, regulatory updates, and commercial products through training and ongoing learning.
Manage time and concurrent closing requests to meet deadlines, including last-minute modifications; notify the Team Leader when support or escalation is needed.
Assist and provide backup to other closing team members when necessary.
Report customer complaints to the Office of Customer Advocacy as appropriate.
Follow Company risk and regulatory standards, policies, controls, and risk appetite; identify risk issues requiring escalation and maintain internal control standards, including timely implementation of audit and regulatory findings.
Promote a culture of belonging that reflects the M&T Bank brand.
Complete other related duties as assigned.