Consumer/Commercial Dealer Services Analyst
About The Position
Ford Credit is hiring Loan Officers in its auto-lending department at locations in Nashville, Tennessee, and Colorado Springs, Colorado. Selected candidates will be offered either a Consumer Loan Officer or Commercial Loan Officer position. Loan Officers analyze, investigate, and make decisions on loan applications from across the contiguous United States, while handling calls and collaborating with Ford dealers and Lincoln retailers. This is a hybrid position combining office and home work. The standard schedule is four days per week in the applicable office and one day per week working from home, though temporary adjustments may be made and the standard schedule may change. Applicants must live within a reasonable commuting distance of the relevant office. The role requires a flexible Monday–Friday schedule that may include evenings, holidays, Saturdays, and Sundays, and occasional travel, generally no more than one to two weeks per year.
Requirements
- Bachelor of Business Administration or a related business degree, to be completed before December 31, 2026.
- Basic understanding of consumer and/or commercial credit, financial analysis, sales, collections, customer care, and relationship management.
- Proficient computer skills, including use of core Microsoft Office applications.
- Excellent verbal and written communication skills.
- Strong sales and negotiation skills.
- Ability to perform multiple tasks while maintaining strong organization and time management.
- Analytical and quick decision-making skills, including independently identifying and implementing solutions to problems and overcoming challenges.
- Interpersonal skills, including the ability to adapt communication style and approach as appropriate.
- Availability for a flexible Monday–Friday schedule that includes some evenings, holidays, Saturdays, and Sundays.
- Ability and willingness to travel as needed, generally no more than one to two weeks per year.
- Willingness to work in a hybrid environment, with reliable high-speed internet and a quiet, minimally distracting workspace when working from home.
- Must live within a reasonable commuting distance of the applicable office in Franklin, Tennessee, or Colorado Springs, Colorado.
Responsibilities
- Analyze and make decisions on automotive loan applications submitted to Ford Credit.
- Understand divisional financing plans, programs, and requirements, and adhere to policies and procedures.
- Analyze applications to determine investigation needs, including potential fraud or misrepresentation.
- Promote Ford Motor Company and Ford Credit products and services, maintaining consistent decisioning standards based on credit indicators and business metrics.
- Maintain a sales and relationship mindset to support dealer and customer satisfaction and drive Dealer Satisfaction and Net Promoter Score initiatives.
- Support diversity initiatives by understanding, respecting, and valuing individual differences.
- Contribute to team efforts, offer assistance, and show flexibility during busy periods, including holidays and sales events.
- Welcome coaching and learning opportunities to improve skills.
Benefits
- Immediate medical, dental, vision, and prescription drug coverage.
- Paid parental leave, new parent ramp-up programs, and subsidized backup child care.
- Family-building benefits, including adoption and surrogacy expense reimbursement and fertility treatments.
- Vehicle discount program for employees and family members, and management leases.
- Tuition assistance.
- Employee resource groups.
- Paid time off for individual and team community service.
- Vacation time, sick/personal time, and paid holidays, including the period between Christmas Eve and New Year’s Day.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
