Dealer Services Ops - UW - Consumer Credit Analyst III
About The Position
The Consumer Credit Analyst III reviews, analyzes, and evaluates consumer loan applications under established credit union policies, using underwriting procedures and risk mitigation techniques to approve, counter, or deny applications within designated loan authority. The role evaluates transaction accuracy, completeness, compliance, credit history, income, financial statements, supporting documentation, fraud indicators, lending ratios, capacity, credit utilization, and loan-to-value. It also applies knowledge of applicable state and federal regulations, including bank secrecy, anti-money laundering, Fair Lending, and Truth in Lending requirements. The position handles escalated phone inquiries, communicates loan decisions to originators and external business partners, resolves complaints and issues, prepares analyses and reports, and supports training and updates to consumer lending products, policies, and procedures. The analyst trains and mentors less experienced staff, may provide team leadership and performance feedback, validates lending-system upgrades, and may serve as backup for the supervisor.
Requirements
- High school diploma or General Education Degree (GED).
- At least 7 years of experience in consumer lending in a judgmental lending environment where a loan origination system is used as a guide for decisions.
- At least 4 years of experience reviewing, analyzing, and evaluating loan applications and rendering judgmental decisions.
Nice To Haves
- Associate's degree.
Responsibilities
- Review, analyze, and evaluate consumer loan applications and approve, counter, or deny them within designated loan authority.
- Ensure loan transactions are accurate, complete, and compliant; review credit history, income, financial statements, and supporting documentation.
- Apply fraud detection and prevention techniques and calculate lending ratios to assess repayment capacity, credit utilization, and loan-to-value.
- Determine whether applications align with credit union guidelines, identify mitigating factors, and make judgmental lending decisions.
- Maintain understanding of applicable state and federal laws and regulations, including bank secrecy, anti-money laundering, Fair Lending, and Truth in Lending requirements.
- Receive and initiate escalated phone inquiries and communicate loan-decision information or reasoning to originators and external business partners.
- Address and resolve complaints or issues raised by members, internal staff, and business partners.
- Gather information, perform analysis, and prepare reports as directed by management.
- Assist with training originators on lending policies, processes, and procedures, and with administering lending promotional campaigns.
- Recommend and assist with updates to consumer lending product, policy, and procedure materials.
- Assist in preparing training materials and lending presentations.
- Train personnel on lending policies and procedures and provide work direction, feedback, and training to less experienced staff.
- Mentor others in credit decision-making and department procedures and policies.
- Perform upgrade validations for lending systems, use the automated loan origination system, and recommend efficiency improvements.
- May act as a team lead and provide performance feedback to less senior consumer credit analysts.
- May act as backup in the supervisor's absence.
- Perform other lending duties as assigned.
Benefits
- Market-competitive and internally equitable total rewards compensation package.
- Comprehensive compensation package.
- Well-being and work-life balance programs.
- Career development and growth.
- Rewards and recognition.
- Commitment to Diversity, Equity and Inclusion.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
