Dealer Commercial Services Closing Officer II

M&T Bank•Buffalo, NY

2d•$30 - $50

About The Position

Responsible for completing and delivering the Bank’s Dealer Commercial Services closing capabilities for assigned loans. The role serves as a first line of defense, following controls to mitigate risk, and works as part of the account relationship or deal team to ensure each loan is documented and closed accurately and on time, with the correct borrowing parties and in accordance with approved collateral and deal terms. The position covers pre-closing due diligence validation; arranging and reviewing commercial loan documentation; confirming alignment among credit approval, loan documents, and the loan system; finalizing settlement and closing; arranging and confirming funding; submitting required booking data; and completing and documenting post-closing reviews. The role works with approved Bank counsel as appropriate and with internal and external stakeholders to address discrepancies, meet deadlines, and follow Bank policies and procedures. It also maintains knowledge of processes, procedures, regulatory updates, and commercial products, supports other closing team members as needed, and adheres to the Company’s risk, regulatory, and internal control standards.

Requirements

Bachelor’s degree and at least three years of related commercial loan closing, commercial loan documentation, commercial loan operations, or commercial loan administration experience; alternatively, a combined seven years of higher education and/or work experience, including at least three years of related experience.
Previous experience with the Bank’s full closing capabilities.
Knowledge of the commercial closing process and procedures, loan documentation, loan policy, applicable regulations, and affiliated technology.
Strong attention to detail, including examining information and identifying, resolving, or escalating issues.
Strong interpersonal skills for relationships with business partners inside and outside the organization.
Ability to work independently and as a team member.
Self-motivated and well-organized.
Ability to work under time constraints and handle multiple tasks supporting various assignments.
Good verbal and written communication skills.

Nice To Haves

Familiarity with loan approvals and escalation/exception requirements, and potentially other approvals needed for closing.
Knowledge of unit or department policies and procedures.
Knowledge of applicable products, systems, and workflows.
Paralegal experience is helpful.
Experience in lending operations, underwriting, or customer service.

Responsibilities

Validate that loan closing documentation and pre-closing due diligence requirements are complete, align with approved credit terms and regulatory requirements, and are properly reflected in the commercial loan system.
Review, interpret, and validate loan documentation for each loan, ensuring key provisions are documented according to M&T Legal guidance and the Outside Counsel Manual.
Complete the Dealer Commercial Services Closing Checklist, verify that required documents and closing data are complete and accurate, and submit the checklist to the Senior Closing Officer for review and Clear to Close.
Follow up with approved Bank counsel and other Bank partners to finalize loan documentation, funding, and booking in accordance with Bank policies and procedures.
Partner with internal and external stakeholders to address discrepancies and issues in due diligence, documentation, closing, and review processes; escalate issues as appropriate.
Coordinate with co-workers and the Team Leader to troubleshoot escalated problems, exception requests, and deviations from standard processes.
Obtain confirmation of loan closing and satisfactory review of executed loan documents, and arrange and confirm loan funding and booking.
Maintain current knowledge of processes, procedures, escalation guidance, regulatory updates, and commercial products.
Manage competing and concurrent closing requests and deadlines, including last-minute modifications, and notify the Team Leader when support or escalation is needed.
Provide backup to other closing team members when necessary.
Attend scheduled departmental training calls.
Report customer complaints to the Office of Customer Advocacy as appropriate.
Adhere to Company risk and regulatory standards, policies, controls, and Risk Appetite; identify risk-related issues requiring management escalation.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by regulators.
Promote a culture of belonging that reflects the M&T Bank brand.
Complete other related duties as assigned.