Deal Desk Operations Manager
About The Position
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies. D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L. D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally. Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations. As the Deal Desk Operations Manager, you will own the end-to-end commercial execution process across quoting, approvals, and contract execution globally. You will play a critical role in enabling efficient, scalable, and compliant deal execution, ensuring processes are simple, transparent, and aligned to company policies and best practices. Instrumental to your success will be your ability to optimize deal workflows, enforce pricing and governance guidelines, and continuously improve systems and processes to support efficient execution at scale. Instrumental in your success will be your management for driving deal velocity and enhancement of systems and processes for enforcing pricing and governance guidelines and deliver a high quality selling experience across quoting, approvals and contract execution. In this role, you will partner cross-functionally with key stakeholders to ensure pricing structures support efficient deal execution and align with company policies across teams. Your ability to identify and lead process improvements while collaborating effectively, will be key to strengthening D2L’s quoting function. You thrive in a fast-paced environment, motivated by solving problems and driving operational excellence. You are a team player, with the perfect balance of organization and attention to detail that allows you to get work done in a timely and accurate manner. Analytical with strong communication are some of your top qualities, and you are at your best working in a rapidly changing environment. You will use these attributes to contribute to an already exceptional Finance team!
Requirements
- Commercial acumen – ability to balance revenue growth with margin discipline
- Operational rigor – strong process management, system design and execution focus
- Stakeholder management – ability to influence Sales and cross-functional partners
- Decision-making under pressure – able to triage and prioritize effectively
- Attention to detail – accuracy in pricing, contracts, and approvals
- Strong process improvement skills including demonstrated ability to manage end to end medium to large process improvement projects
- Strong Excel skills, proven ability to organize and analyze data and impact
- Strong systems background with a focus on efficiency at scale including application of automation and generative AI
- Advanced skills with Microsoft Office suite
- University degree or equivalent in accounting designation, business and/or commerce,
- 5+ years of experience in Deal Desk, Pricing, Revenue Operations, or Commercial Finance
- Strong understanding of pricing strategy, discounting, and deal structuring principles
- Experience supporting complex enterprise deals and RFP processes
- Demonstrated ability to manage high-volume workflows and competing priorities
- Proven experience working cross-functionally with Sales, Legal, and Finance teams
Nice To Haves
- Experience working in global international operations is an asset.
- Experience working within Salesforce or other CRM’s is an asset.
- Experience in working with ERP systems
Responsibilities
- Manage the operational process of deal desk execution, from quote through discounts, approval, and contract execution, creating consistent best practices, business guidelines that ensure scale and velocity globally.
- Help drive process improvements, AI transformation and improve tool optimization that promote efficiencies in the sales/pricing/contracting/revenue process.
- Building strong relationships cross functionally – Sales/ RevOPs/ Enablement / Legal / RFP’s / teams that will help identify friction points and implement solutions to solve them.
- Strong collaboration with Sales Enablement to guide and train the sales team on the use of pricing best practices.
- Build and maintain strong internal process documentation via confluence and training for the pricing team, enabling and mentoring team members.
- Guide and support front-line sales regarding deal structure support and pricing optimization that adheres to company policies around pricing, discount, and margin strategies.
- Providing support for standard and non-standard deals to sales and customer success, from RFP’s to contract completion.
- Project work and assignments as required.
Benefits
- Wellness Subsidy
- Equity Grants
- Variable Incentive
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
- 2 Paid Days off for SkillsWave-related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
