Deal Desk Manager

Fullstory•Atlanta, GA

1d•Hybrid

About The Position

Our Revenue Operations (RevOps) team is charged with building and maintaining a world class go-to-market engine through a combination of software, process, and policy. We partner with our Go-to-Market teams to drive revenue growth and optimize business performance through strategic alignment, operational excellence, and data-driven insights. This constantly evolving ecosystem of systems and processes must keep pace with Fullstory’s rapid growth and best practices from across the industry. As a Deal Desk Manager, you will report to the Head of Strategy & Operations and will have the opportunity to help optimize our powerful revenue engine by leveraging your exceptional analytical, financial, and negotiation skills to maximize deal profitability while ensuring compliance with company policies and procedures. You will serve as the trusted advisor to the Sales team to structure deals and determine appropriate pricing strategies based on customer requirements, market dynamics, and company goals. This role requires a strong understanding of systems, sales processes, pricing strategies, and contract management. You will collaborate closely with cross-functional teams, including Sales, Finance, Legal, and Product, to streamline deal processes, enhance profitability, and drive customer satisfaction.

Requirements

Experienced in deal desk operations working with DealHub to provide end-user support, quote/contract creation, and troubleshooting of price/product rules.
Technically adept to provide comprehensive support to the sales organization resolving both systems and process inquiries and escalating to the appropriate teams as needed.
Has a strong sales operations background working directly with the sales organization initiating corrective actions to drive compliance and data accuracy.
Has demonstrated strong business and finance acumen to provide clarity within complex deals and recommendations for optimal deal structures/pricing to maximize revenue and profitability.
Strong communicator who will effectively work with both technical and non-technical stakeholders, translating complex concepts into easily understandable terms.
Leverage AI tools to enhance work quality and accelerate timelines by implementing AI solutions that optimize efficiency.

Responsibilities

Serve as a subject matter expert and primary point of contact for sales representatives regarding deal structuring, pricing, and contract management.
Collaborate with legal and finance teams to review and negotiate terms & conditions that protect the company's interests while meeting customer needs.
Identify and make recommendations for process improvements; assist with process design for projects such as CPQ/CLM implementation processes.
Collaborate with sales, legal, and finance teams to elicit, document, and analyze business requirements on proposed deal desk system/process changes and prioritize based on business value, complexity and feasibility.
Lead and execute key non-deal desk projects from end-to-end, including process improvements, system implementations, and strategic initiatives, from requirements gathering to scoping, delivery, and enablement.
Partner with sales, marketing, customer success, and finance leaders to align processes, identify areas for improvement, and support revenue-generating initiatives.