DC Operations Support Documentation Specialist

Milliman • Dallas, TX

1d • Remote

About The Position

Responsible for the creation, cataloging, and maintenance of process documentation for the Operations Support team. Milliman delivers market-leading services and solutions to clients worldwide, helping companies address critical issues in retirement funding, healthcare financing, risk management, regulatory compliance, data analytics, and business transformation. The company invests in employee skills training, career development, and offers various learning and mentoring opportunities. Milliman also supports employee-led communities (ERGs) that influence policy, develop leaders, and amplify constituent voices. The company encourages employees to contribute to their professions and take leadership roles in professional organizations. Milliman offers expertise in employee benefits, investment consulting, healthcare, life insurance, financial services, and property and casualty insurance.

Requirements

• 2+ years of related experience
• Proficiency in the use of computers and other general office equipment
• Proficiency in Microsoft Office Suite
• Attention to detail
• Excellent problem-solving skills
• Strong communication skills (both written and verbal)
• Able to productively respond to change
• Excellent organization and time management skills

Nice To Haves

• Works well within a team environment and takes ownership of personal work product

Responsibilities

• Document processes and create SOP’s for Operations Support and CPG teams.
• Review documentation provided for transitioning processes to CPG for adherence to best practices.
• Review existing documentation to ensure best practices are being maintained.
• Update documentation as necessary, distributing the updated material to the appropriate groups.
• Work with CPG Help Desk to ensure consistency of process and adherence to best practices.
• Work with the SME to facilitate any necessary training for new/updated documentation.
• Document and maintain library of global processes.
• Communicate with management regularly on high profile issues and their resolution.
• Monitor progress for all assigned projects and update the appropriate project management tool(s) on a proactive and timely basis.
• Provide Help Desk support during high volume times.
• Ensure final work products are of high quality, provided in a timely fashion and adhere to internal peer review guidelines.

Benefits

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
• 401(k) Plan – Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program – Recognizing employee contributions
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
• Holidays – A minimum of 10 paid holidays per year
• Family Building Benefits – Includes adoption and fertility assistance
• Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria
• Life Insurance & AD&D – 100% of premiums covered by Milliman
• Short-Term and Long-Term Disability – Fully paid by Milliman

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed