Documentation Specialist

Highlight Technologies • Washington, DC

23h • Remote

About The Position

Highlight is seeking a documentation specialist with experience in Crystal Reports 2020 to support GSA's Fine Arts Systems database team. This position is remote, 9-5 EST.

Requirements

• A Bachelor’s degree and at least two (2) years of experience; or at least four (4) years of specialized experience (no degree requirement).
• Experience with Crystal Reports 2020

Responsibilities

• Gathers and writes technical documents for the installation, operation, and maintenance of information systems in a clear and concise language
• Writes in clear and concise language, technical documents, procedures manuals service manuals, and related technical publications
• Ensures that technical documents are written in clear readable format which can be understood by technical and non-technical personnel
• Reviews, performs quality assurance, and edits established materials as needed
• Acquires and verifies knowledge by working closely with users
• Ensures conformance to existing standards by revising text and making recommendations to changes in scope where necessary
• Ensures the appropriate use of technical terminology in IT related documents
• Works with users and IT staff to understand existing and planned technologies and standards
• Writes or edits documentation to include materials for reports, manuals, briefings, proposals, instructional materials, catalogs, and software and hardware documentation.
• Researches and resolves application production problems
• Assist in the gathering and production or requirements for releases, enhancement and/or upgrades
• Produce or assist in the production of project/product documents or artifacts as required by the specific software development lifecycle
• Provide ongoing support in the development of new and updated training that meets the GSA’s standards, e-learning course development and training support, and live and/or webinar train-the trainer training sessions relating to all aspects of course development.

Benefits

• Employee Stock Ownership Plan (ESOP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level