Daytime Care Staff Supervisor - The Commons
About The Position
The Daytime Care Staff Supervisor at Hilltop Community Resources’ The Commons oversees staff attendance, management, and responsibilities and, as assigned, daily department operations. The supervisor must be able to perform all care staff duties, including protective oversight of residents, hospitality, and customer service, while helping ensure residents and participants have a safe, stimulating, and enjoyable experience. The role may also assist with laundry, food service, and activities as needed. The position leads staff functions such as scheduling, hiring, performance management, training, customer service, and resolving personnel matters. It supports staff development through feedback and constructive coaching, maintains adequate staffing, monitors timesheets, and provides general oversight of QMAP-certified care staff and medication-related processes. The supervisor communicates resident concerns and recommends care plan changes to appropriate personnel. Depending on assignment, the role may also assist with program inquiries and enrollments, manage census and daily schedules, direct emergency situations, and oversee volunteers.
Requirements
- High school diploma or General Education Degree (GED), plus two years of related work experience, or an equivalent combination of education and experience.
- Minimum age of 18 years.
- Valid Colorado Driver’s License.
Nice To Haves
- Some supervisory experience.
- CPR Certificate/First Aid Certificate.
- Qualified Medication Administration Personnel (QMAP) Certification.
- De-Escalation Training.
- Hilltop’s Transportation Certification.
Responsibilities
- Demonstrate ethical and professional behavior aligned with Hilltop’s Assisted Living Communities values, setting boundaries and being predictable, consistent, kind, and transparent.
- Take ownership of the program and promote quality of care, improvement, communication, task prioritization, and problem resolution.
- Supervise staff scheduling, hiring, performance management, training, customer service, and personnel matters.
- Promote staff development by seeking input, identifying strengths and weaknesses, addressing behavior constructively, and documenting routine feedback.
- Maintain adequate staffing based on workload, including covering staff absences when needed.
- Monitor and process staff timesheets for accuracy and overtime usage.
- Oversee QMAP-certified care staff by coordinating and assigning duties, reviewing documentation, auditing medication cart inventory, reviewing medication disposal, and ensuring medication administration procedures and processes are accurate.
- Communicate resident concerns and recommend care plan changes to appropriate individuals, such as the facility nurse, Care Coordinator or Manager, resident physician, or department manager.
- Assist the manager with program inquiries, including meeting prospective families, maintaining and completing inquiry packets and forms, and entering and maintaining inquiry files in the current customer relationship management software.
- Depending on assignment, manage new program enrollments, including reviewing, gathering, creating, and faxing information to physicians and ensuring forms are returned.
- Depending on assignment, manage census and the daily schedule within the assigned department.
- Assist in directing emergency situations and make decisions in the best interest of residents and/or employees.
- Depending on assignment, oversee volunteers and attend volunteer meetings.
- Perform care staff duties, including protective oversight of residents, hospitality, and customer service.
- Assist with laundry, food service, and activities as needed.
Benefits
- Competitive pay and benefits.
- Professional and personal development opportunities for all employees.
- A supportive and inclusive work environment.
- Meaningful work that makes a positive impact in the community and lives of others.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
