Day Program Manager

Penn Mar 2021 • New Freedom, PA

5d • Onsite

About The Position

The Day Program Manager is responsible for direct supervision of DSPs and Senior DSPs, management of PA Day Program Lead, and development of DSP staff through hiring, training, performance reviews, regular 1:1 meetings, and provision of ongoing feedback, while ensuring compliance with organizational policies and procedures. They will oversee program operations, including approving timesheets and PTO requests, maintaining confidentiality, ensuring the maintenance of staff certifications and trainings, and fostering positive relationships with supported individuals, families, and other stakeholders. The role also involves promoting a positive team culture through recognition, communication, professional development, participation in organizational initiatives, and providing direct support coverage when needed. A person-centered approach is crucial, supporting individuals in identifying and achieving their goals, promoting self-advocacy, informed decision-making, meaningful community involvement, and strong personal relationships. The manager must ensure individuals' rights are understood, respected, and protected, leveraging tools to enhance independence. Incident management involves ensuring all incidents are reported, investigated, and resolved in compliance with regulatory requirements, including timely notifications, documentation, and corrective action. Prioritizing health and safety through incident response processes, reviews, and investigations is key. The assessment process includes overseeing the scheduling of PCP/ISP meetings, assessments, and documentation, ensuring support plans are current and aligned with individual needs. Monitoring plan implementation, auditing services, and participating in SIS assessments are also part of this process. Compliance with PCP/ISP updates, individual support plans, certifications, documentation standards, and licensing is required. Financial oversight includes managing program and individual finances, developing and adhering to budgets, monitoring financial activity, and reviewing financial reports.

Requirements

• Must be at least 18 years old
• Minimum two years of supervisory experience within the IDD/human services field
• Bachelor's degree + 2 years of related experience OR Associate's degree + 4 years of related experience
• Valid driver's license with 2 years of driving experience on a full license (time spent driving on a learner's permit/provisionary license does NOT count toward the two-year requirement)
• Professional verbal and written communication skills
• Proficient interpersonal and relationship-building skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Positive role model for others, teamwork
• Commitment to creating a respectful and collaborative environment
• Flexible in changing environments
• Ability to prioritize tasks
• Ability to function well in a high-paced and at times stressful environment
• Experience in or willingness to learn a variety of software applications is required, including documentation software and other case management software
• Remaining in a stationary position (standing or sitting)
• Walking or traversing
• Driving/operating motor vehicles
• Grasping/handling objects
• Talk, hear, and see
• Reach with hands and arms
• Ascend/descend stairs
• Stooping, kneeling, bending, crouching, pushing, pulling and/or twisting
• Lift and carry or otherwise move items 20/50 pounds regularly/occasionally
• Transfer or assist with transferring individuals
• Visual acuity adequate for performance of essential functions (i.e. operating motor vehicles, detecting danger or risk)
• Read, write and speak English to communicate with individuals and other team members

Responsibilities

• Direct supervision of DSPs and Senior DSPs (if applicable)
• Management of PA Day Program Lead
• Develop DSP staff through hiring, training, performance reviews, regular 1:1 meetings, and provision of ongoing feedback, while ensuring compliance with organizational policies and procedures
• Oversee program operations: approve timesheets and PTO requests, maintain confidentiality, ensure maintenance of staff certifications and trainings, maintain positive relationships with supported individuals, families and other stakeholders
• Promote a positive team culture through recognition, communication, professional development, participation in organizational initiatives, and providing direct support coverage when needed
• Support individuals in identifying and achieving their goals, promoting self-advocacy, informed decision-making, meaningful community involvement, and strong personal relationships
• Ensure individuals' rights are understood, respected, and protected, while leveraging tools such as POMS and assistive technology to enhance independence and personal outcomes
• Ensure all incidents are reported, investigated and resolved in compliance with regulatory requirements including timely notifications, documentation, and corrective action
• Prioritize the health and safety of individuals by managing incident response processes, participating in reviews, and conducting investigations when needed
• Oversee planning process by ensuring the scheduling of PCP/ISP meetings, assessments, and required documentation are completed accurately and on time while keeping support plans current and aligned with individuals' needs
• Monitor plan implementation, audit services and supports for accuracy, and participate in SIS assessments to ensure support requirements are properly documented and reflected in service plans
• Ensure staff are trained on PCP/ISP updates, individual support plans, required certifications, documentation standards, workplace injury reporting, vehicle maintenance, and licensing compliance
• Complete Train-the-Trainer medication administration requirements, support timely medical and dental care, and ensure individuals spent at least 25% of their month engaged in community services, with improvement plans created when necessary
• Manage program and individual finances by helping develop and adhere to budgets, monitor financial activity for accuracy and integrity, review financial reports, ensure organizational funds and expenses are handled in accordance with policy

Benefits

• Starting annual salary of $53,314
• 17 days of accrued PTO per year + holiday pay
• Full benefits package: medical, dental, vision, short- and long-term disability
• 403b retirement plan
• Employee referral bonus program
• Extensive paid training, as well as continual opportunities for job-related education and career advancement (including our career ladders program)
• Tuition reimbursement
• Supportive leadership team who want to help YOU succeed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree