Day Program Manager

Penn-Mar Human Services • Shrewsbury Township, PA

18h • Onsite

About The Position

The Day Program Manager is responsible for the direct supervision of DSPs and Senior DSPs, and the management of the PA Day Program. This role involves leading and developing staff through hiring, training, performance reviews, and providing ongoing feedback, while ensuring compliance with organizational policies. The manager will oversee program operations, including approving timesheets and PTO requests, maintaining confidentiality, ensuring staff certifications and trainings are up-to-date, and fostering positive relationships with individuals, families, and stakeholders. A key aspect of the role is promoting a positive team culture through recognition, communication, professional development, and providing direct support coverage when needed. The position emphasizes a person-centered approach, supporting individuals in identifying and achieving their goals, promoting self-advocacy, informed decision-making, community involvement, and strong personal relationships. The manager must ensure individuals' rights are understood and respected, utilizing tools to enhance independence. Incident management is critical, requiring timely reporting, investigation, and resolution of all incidents in compliance with regulatory requirements, prioritizing the health and safety of individuals. The role also includes overseeing the planning process for PCP/ISP meetings and assessments, ensuring accuracy and timeliness of documentation, and monitoring plan implementation. Compliance with all relevant regulations, including staff training, documentation standards, and licensing, is essential. Financial oversight involves managing program and individual finances, developing and adhering to budgets, monitoring financial activity, and ensuring proper handling of organizational funds and expenses.

Requirements

• Must be at least 18 years old
• Minimum two years of supervisory experience within the IDD/human services field
• Bachelor's degree + 2 years of related experience OR Associate's degree + 4 years of related experience
• Valid driver's license with 2 years of driving experience on a full license (time spent driving on a learner's permit/provisionary license does NOT count toward the two-year requirement)
• Professional verbal and written communication skills
• Proficient interpersonal and relationship-building skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Positive role model for others, teamwork
• Commitment to creating a respectful and collaborative environment
• Flexible in changing environments
• Ability to prioritize tasks
• Ability to function well in a high-paced and at times stressful environment
• Experience in or willingness to learn a variety of software applications is required, including documentation software and other case management software

Responsibilities

• Direct supervision of DSPs and Senior DSPs (if applicable)
• Management of PA Day Program
• Lead and develop DSP staff through hiring, training, performance reviews, regular 1:1 meetings, and provision of ongoing feedback, while ensuring compliance with organizational policies and procedures
• Oversee program operations: approve timesheets and PTO requests, maintain confidentiality, ensure maintenance of staff certifications and trainings, maintain positive relationships with supported individuals, families and other stakeholders
• Promote a positive team culture through recognition, communication, professional development, participation in organizational initiatives, and providing direct support coverage when needed
• Support individuals in identifying and achieving their goals, promoting self-advocacy, informed decision-making, meaningful community involvement, and strong personal relationships
• Ensure individuals' rights are understood, respected, and protected, while leveraging tools such as POMS and assistive technology to enhance independence and personal outcomes
• Ensure all incidents are reported, investigated and resolved in compliance with regulatory requirements including timely notifications, documentation, and corrective action
• Prioritize the health and safety of individuals by managing incident response processes, participating in reviews, and conducting investigations when needed
• Oversee planning process by ensuring the scheduling of PCP/ISP meetings, assessments, and required documentation are completed accurately and on time while keeping support plans current and aligned with individuals' needs
• Monitor plan implementation, audit services and supports for accuracy, and participate in SIS assessments to ensure support requirements are properly documented and reflected in service plans
• Ensure staff are trained on PCP/ISP updates, individual support plans, required certifications, documentation standards, workplace injury reporting, vehicle maintenance, and licensing compliance
• Complete Train-the-Trainer medication administration requirements, support timely medical and dental care, and ensure individuals spent at least 25% of their month engaged in community services, with improvement plans created when necessary
• Manage program and individual finances by helping develop and adhere to budgets, monitor financial activity for accuracy and integrity, review financial reports, ensure organizational funds and expenses are handles in accordance with policy

Benefits

• Starting annual salary of $53,314 for Day Program Managers
• 17 days of accrued PTO per year + holiday pay
• Full benefits package: medical, dental, vision, short- and long-term disability
• 403b retirement plan
• Employee referral bonus program
• Extensive paid training, as well as continual opportunities for job-related education and career advancement (including our career ladders program)
• Tuition reimbursement
• Supportive leadership team who want to help YOU succeed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree