Datacenter Surge Supervisor/Lead (Travel Team)

EOS•Salt Lake City, UT

3h•Onsite

About The Position

EOS IT Solutions is seeking experienced Surge Lead Technicians to lead mobile deployment teams supporting data center operations across North America. This role is responsible for on-site leadership during deployments, ensuring work is structured, prioritized, and executed effectively from day one. Surge Leads are expected to step into new or underperforming environments, quickly establish control, and drive measurable progress across both deployment and repair activities. This position requires frequent travel to project sites and data centers. Candidates who enjoy traveling and working in different environments will thrive in this role. To recognize the commitment, we offer a $250 weekly travel bonus, paid in addition to base wages. Surge Leads are deployed to: New site turn-ups and infrastructure builds, High-volume deployment events (rack lands, expansions), SLA recovery and backlog stabilization, Sites requiring immediate operational structure or leadership support.

Requirements

4–8+ years in data center operations, deployments, or repair
Strong experience across rack and stack
Fiber (splicing strongly preferred, OTDR testing)
Break/fix operations
Ability to troubleshoot across infrastructure quickly and independently
Proven experience leading teams in fast-paced or high-pressure environments
Ability to create structure in ambiguous situations
Strong decision-making and prioritization skills
Effective communicator across technical teams and leadership
High ownership; takes control without waiting for direction
Calm under pressure; able to lead through chaos
Direct, clear communicator
Team-first mindset with strong accountability
Comfortable being the “responsible person” onsite
Ability to lift and move equipment up to 50 lbs regularly and up to 100 lbs occasionally
Ability to work in confined spaces, stand for extended periods, and operate in varying environmental conditions
Manual dexterity to handle small and complex components
Ability to mobilize within 24–48 hours of notice
Willingness to travel 70–90% of the time
Support extended deployments (2–4+ weeks or longer)
Comfortable operating in hotel-based environments
Flexible to work variable shifts, overtime, and weekends

Nice To Haves

Splicing strongly preferred
OTDR testing

Responsibilities

Lead teams of 4–10 technicians during deployments
Establish immediate structure, priorities, and work allocation upon arrival
Balance and direct efforts across ticket-based work (SLA-driven) and project-based work (deployments, builds)
Ensure technicians are productive within 24–72 hours of deployment
Assess site conditions quickly and identify backlogs, resource gaps, and process breakdowns
Implement clear execution plans to stabilize performance
Track daily progress against ticket closure, deployment volumes, and SLA adherence
Act as on-the-ground point of contact for SDMs, Site leadership, and Client stakeholders (e.g., Meta)
Provide clear, concise updates on progress, risks, and resource needs
Provide hands-on support as needed across rack and stack, fiber installation, troubleshooting, and splicing, and break/fix and hardware repair
Ensure work meets quality, safety, and operational standards
Set expectations for performance, accountability, and behavior
Coach and redirect technicians in real time
Address performance issues quickly and escalate when needed