Surge-Amazon-May2026-Excess-Team Lead

Reserv

11h•Remote

About The Position

The Claims Leader - Commercial Auto Excess Casualty oversees a team of specialists handling high-severity commercial auto liability claims that may exceed primary policy limits. This leader ensures technical excellence, operational efficiency, and consistent delivery of Reserv's modern, data-driven claims experience. The ideal candidate blends deep casualty expertise, strong leadership, and comfort with technology, guiding adjusters in a fast-moving environment where automation handles administrative tasks and humans focus on complex decision-making.

Requirements

10+ years of commercial auto liability or casualty claims experience, including high-severity or excess layers.
Prior leadership or team-lead experience within a carrier, TPA, or MGA environment.
Strong expertise in coverage analysis, litigation management, and catastrophic injury evaluation.
Excellent communication and relationship-building skills with internal teams and external partners.
Ability to thrive in a technology-driven, rapidly evolving environment.

Nice To Haves

Professional designations such as CPCU, SCLA, AIC, or equivalent.
Experience working with MGAs, E&S carriers, or tech-enabled TPAs.
Familiarity with structured-data workflows, AI-assisted claims tools, or modern claims platforms.

Responsibilities

Lead, mentor, and develop a team of Commercial Auto Excess Casualty Claim Specialists.
Foster a culture of technical excellence, continuous improvement, and data-driven decision-making.
Provide coaching on coverage analysis, litigation strategy, negotiation, and high-severity claim evaluation.
Conduct regular file reviews, performance assessments, and quality audits.
Oversee the handling of complex excess casualty claims, ensuring accuracy, timeliness, and compliance.
Ensure consistent application of Reserv's structured-data workflows and modern claims platform.
Partner with Product and Engineering teams to refine automation tools, improve adjuster workflows, and enhance system capabilities.
Monitor key performance indicators (KPIs), including cycle time, accuracy, severity trends, and customer satisfaction.
Serve as a subject-matter expert for MGAs, carriers, brokers, and internal stakeholders.
Collaborate with Underwriting and Actuarial partners to provide insights on claim trends, risk patterns, and emerging exposures.
Participate in client meetings, audits, and stewardship reviews, representing Reserv's claims philosophy and performance.
Support onboarding of new programs, ensuring alignment with Reserv's operational standards and client expectations.
Guide adjusters on litigation strategy, counsel management, and complex coverage issues.
Review and approve high-value settlement recommendations, coverage positions, and strategic claim decisions.
Ensure adherence to multi-jurisdictional regulatory requirements and Reserv's internal best practices.