Datacenter Surge Supervisor/Lead (Travel Team)

EOS•Salt Lake City, UT

6h•Onsite

About The Position

EOS IT Solutions is seeking experienced Surge Lead Technicians to lead mobile deployment teams supporting data center operations across North America. This role is responsible for on-site leadership during deployments, ensuring work is structured, prioritized, and executed effectively from day one. Surge Leads are expected to step into new or underperforming environments, quickly establish control, and drive measurable progress across both deployment and repair activities. This is a travel-intensive leadership role, requiring strong technical depth, operational discipline, and the ability to lead teams in high-pressure, ambiguous environments. Surge Leads are deployed to new site turn-ups and infrastructure builds, high-volume deployment events (rack lands, expansions), SLA recovery and backlog stabilization, and sites requiring immediate operational structure or leadership support.

Requirements

4–8+ years in data center operations, deployments, or repair
Strong experience across: Rack and stack
Strong experience across: Fiber (splicing strongly preferred, OTDR testing)
Strong experience across: Break/fix operations
Ability to troubleshoot across infrastructure quickly and independently
Proven experience leading teams in fast-paced or high-pressure environments
Ability to create structure in ambiguous situations
Strong decision-making and prioritization skills
Effective communicator across technical teams and leadership
High ownership; takes control without waiting for direction
Calm under pressure; able to lead through chaos
Direct, clear communicator
Team-first mindset with strong accountability
Comfortable being the “responsible person” onsite

Nice To Haves

Fiber splicing

Responsibilities

Lead teams of 4–10 technicians during deployments
Establish immediate structure, priorities, and work allocation upon arrival
Balance and direct efforts across ticket-based work (SLA-driven) and project-based work (deployments, builds)
Ensure technicians are productive within 24–72 hours of deployment
Assess site conditions quickly and identify backlogs, resource gaps, and process breakdowns
Implement clear execution plans to stabilize performance
Track daily progress against ticket closure, deployment volumes, and SLA adherence
Act as on-the-ground point of contact for SDMs, site leadership, and client stakeholders (e.g., Meta)
Provide clear, concise updates on progress, risks, and resource needs
Provide hands-on support as needed across rack and stack, fiber installation, troubleshooting, and splicing, and break/fix and hardware repair
Ensure work meets quality, safety, and operational standards
Set expectations for performance, accountability, and behavior
Coach and redirect technicians in real time
Address performance issues quickly and escalate when needed
Mobilize within 24–48 hours of notice
Travel 70–90% of the time
Support extended deployments (2–4+ weeks or longer)
Work variable shifts, overtime, and weekends
Establish operational control within 24–48 hours of arrival
Drive measurable improvements in SLA performance, backlog reduction, and deployment throughput
Maintain high standards of quality and execution
Deliver clear, consistent communication to leadership