Data Center Surge Technician (Travel Team)

EOS•Salt Lake City, UT

5h•Onsite

About The Position

EOS IT Solutions is seeking highly skilled and adaptable Data Center Surge Technicians to join a centralized travel team supporting data center operations across North America. This team is deployed to support new site turn-ups, large-scale infrastructure deployments, SLA recovery efforts, and critical operational gaps. Technicians are expected to operate in fast-paced, high-pressure environments and deliver immediate impact with minimal onboarding. This is not a site-based role. It is a travel-intensive, rapid-response position designed for individuals who thrive in dynamic environments and can quickly stabilize and scale operations. Surge Technicians are deployed based on business need, including new data center builds, expansions, and site turn-ups; high-volume deployment events (rack lands, infrastructure scaling); SLA recovery scenarios (backlog reduction, performance stabilization); and temporary coverage for staffing gaps or critical skill shortages. This role is best suited for individuals who prefer dynamic, travel-intensive work environments over fixed-site assignments. This team is critical to EOS’s ability to support rapid growth, large-scale deployments, and high-priority operational needs across its data center footprint. Surge Technicians are trusted to step into complex environments and deliver results immediately, ensuring service continuity and client success.

Requirements

2–5+ years of hands-on experience in data center operations, infrastructure deployment, or break/fix repair
Strong experience with rack and stack, cabling, and hardware installation
Proven experience with fiber (splicing strongly preferred, OTDR testing, troubleshooting)
Familiarity with Cisco, Juniper, Arista, and x86 server hardware
Experience with low voltage systems and industry standards (BICSI, ANSI, EIA/TIA)
Ability to read technical diagrams, port maps, and infrastructure documentation
Experience with ticketing/workflow systems (e.g., ServiceNow or equivalent)
Familiarity with infrastructure documentation, inventory, and asset management systems
Ability to operate within client-specific tools, dashboards, and reporting environments
Valid driver’s license and ability to travel
Willingness to complete background checks and client-specific onboarding requirements
Commitment to safety, quality, and operational excellence

Responsibilities

Execute high-volume rack and stack deployments in live and non-live environments
Install, terminate, and manage fiber (single-mode and multi-mode) and copper cabling systems
Perform fiber splicing, cleaning, testing, and troubleshooting, including OTDR testing and fault isolation
Support physical infrastructure builds including cable routing, ladder racking, and power distribution
Read and validate port maps, rack elevations, and infrastructure designs
Diagnose and repair hardware issues across servers, switches, and network components
Replace defective components (PSUs, NICs, fans, etc.) with minimal disruption
Execute live service swaps and support production environments under SLA constraints
Perform physical layer troubleshooting (ports, cabling, connectivity)
Rapidly integrate into new sites and contribute within 24–72 hours of arrival
Follow MOPs, CMOPs, and safety protocols with strict adherence
Accurately document work through ticketing systems and operational logs
Support both planned deployment work and reactive break/fix scenarios
Operate effectively in client-facing environments with high visibility and accountability
Deliver measurable output aligned to deployment targets, ticket closure rates, and SLA performance
Maintain high quality and accuracy with minimal rework
Adapt quickly to new environments, teams, and operating conditions
Demonstrate strong ownership, reliability, and consistency across deployments
Ability to mobilize within 24–48 hours of notice
Willingness to travel 70–90% of the time across multiple U.S. locations
Ability to support extended deployments (2–4+ weeks or longer) based on business demand
Comfortable working and living in hotel-based environments for extended periods
Flexibility to work day/night shifts, overtime, and weekends during surge events