Data Center Surge Technician (Travel Team)

EOS • Salt Lake City, UT

4h • Onsite

About The Position

EOS IT Solutions is seeking highly skilled and adaptable Data Center Surge Technicians to join a centralized travel team supporting data center operations across North America. This team is deployed to support new site turn-ups, large-scale infrastructure deployments, SLA recovery efforts, and critical operational gaps. Technicians are expected to operate in fast-paced, high-pressure environments and deliver immediate impact with minimal onboarding. This position requires frequent travel to project sites and data centers. Candidates who enjoy traveling and working in different environments will thrive in this role. Surge Technicians are deployed based on business need, including new data center builds, expansions, and site turn-ups; high-volume deployment events (rack lands, infrastructure scaling); SLA recovery scenarios (backlog reduction, performance stabilization); and temporary coverage for staffing gaps or critical skill shortages.

Requirements

• 2–5+ years of hands-on experience in data center operations, infrastructure deployment, or break/fix repair
• Strong experience with rack and stack, cabling, and hardware installation
• Proven experience with fiber (splicing strongly preferred, OTDR testing, troubleshooting)
• Familiarity with Cisco, Juniper, Arista, and x86 server hardware
• Experience with low voltage systems and industry standards (BICSI, ANSI, EIA/TIA)
• Ability to read technical diagrams, port maps, and infrastructure documentation
• Experience with ticketing/workflow systems (e.g., ServiceNow or equivalent)
• Familiarity with infrastructure documentation, inventory, and asset management systems
• Ability to operate within client-specific tools, dashboards, and reporting environments
• Thrives in fast-paced, ambiguous environments with minimal direction
• Strong ownership mindset; takes initiative and drives work to completion
• Calm under pressure; able to prioritize and execute in high-stress situations
• Team-oriented with a no-ego, “get it done” mentality
• Strong communication skills across technical teams, leadership, and client stakeholders
• Highly reliable and accountable; trusted to represent EOS in client-facing environments
• Ability to lift and move equipment up to 50 lbs regularly and up to 100 lbs occasionally
• Ability to work in confined spaces, stand for extended periods, and operate in varying environmental conditions
• Manual dexterity to handle small and complex components
• Valid driver’s license and ability to travel
• Willingness to complete background checks and client-specific onboarding requirements
• Commitment to safety, quality, and operational excellence

Nice To Haves

• Fiber splicing strongly preferred

Responsibilities

• Execute high-volume rack and stack deployments in live and non-live environments
• Install, terminate, and manage fiber (single-mode and multi-mode) and copper cabling systems
• Perform fiber splicing, cleaning, testing, and troubleshooting, including OTDR testing and fault isolation
• Support physical infrastructure builds including cable routing, ladder racking, and power distribution
• Read and validate port maps, rack elevations, and infrastructure designs
• Diagnose and repair hardware issues across servers, switches, and network components
• Replace defective components (PSUs, NICs, fans, etc.) with minimal disruption
• Execute live service swaps and support production environments under SLA constraints
• Perform physical layer troubleshooting (ports, cabling, connectivity)
• Rapidly integrate into new sites and contribute within 24–72 hours of arrival
• Follow MOPs, CMOPs, and safety protocols with strict adherence
• Accurately document work through ticketing systems and operational logs
• Support both planned deployment work and reactive break/fix scenarios
• Operate effectively in client-facing environments with high visibility and accountability
• Deliver measurable output aligned to deployment targets, ticket closure rates, and SLA performance
• Maintain high quality and accuracy with minimal rework
• Adapt quickly to new environments, teams, and operating conditions
• Demonstrate strong ownership, reliability, and consistency across deployments
• Ability to mobilize within 24–48 hours of notice
• Willingness to travel 70–90% of the time across multiple U.S. locations
• Ability to support extended deployments (2–4+ weeks or longer) based on business demand
• Comfortable working and living in hotel-based environments for extended periods
• Flexibility to work day/night shifts, overtime, and weekends during surge events

Benefits

• $250/week Travel Bonus
• Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed