Data Team Lead

JT•Fort Myers, FL

About The Position

The Data Team Lead coordinates Tier 2 and Tier 3 Data Support services, helping ensure high-quality technical support, project delivery and operational performance across a diverse technology environment. This hands-on role combines technical expertise with first-line leadership responsibilities. The postholder serves as the team's technical escalation point, guides engineers through complex incidents, supports their development and helps prioritise workloads so service commitments are met. The role works closely with data, voice, network, infrastructure and service teams to maintain reliable customer services. It is suited to an experienced engineer taking a step into leadership or an existing Team Lead who wants to remain involved with technology. The position offers the opportunity to work with networking and communications technologies, contribute to continuous improvement and develop the team's technical capability.

Requirements

Strong technical knowledge of LAN, WAN and enterprise networking technologies.
Experience supporting and troubleshooting complex data and network environments.
Proven ability to diagnose and resolve technical issues in a managed services or enterprise support environment.
Experience providing technical guidance, coaching or supervision to other engineers.
Excellent problem-solving and analytical skills.
Strong communication skills, including the ability to explain technical concepts to a range of audiences.
Experience in a customer-focused support or service delivery environment.
Ability to manage competing priorities and make sound technical decisions under pressure.
Commitment to continuous learning and professional development.
Full driving licence and willingness to travel when required.
Ability to participate in an out-of-hours Retainer Scheme.

Nice To Haves

ITIL knowledge; understanding of IT service management principles is sought.
Knowledge of voice, unified communications or infrastructure technologies.
Relevant networking, infrastructure or vendor certifications.

Responsibilities

Act as the primary technical escalation point for complex Data team incidents and service requests.
Support the day-to-day coordination of Tier 2 and Tier 3 Data Support activities.
Provide technical guidance and mentoring to engineers across the team.
Assist in prioritising workloads to achieve service levels and customer expectations.
Support delivery of infrastructure, networking and customer-focused technical projects.
Troubleshoot and resolve complex network and connectivity issues.
Work with Voice, Network and Infrastructure teams to deliver joined-up technical solutions.
Contribute to knowledge sharing, process improvements and technical documentation.
Monitor service performance and identify opportunities to improve efficiency and quality.
Promote technical best practice and support the ongoing development of team capability.