Data & Systems Support Analyst

Carisk Partners•Miami, FL

10h•$55,000 - $60,000•Hybrid

About The Position

The Data & Systems Support Analyst provides technical assistance, support and training to users of systems related to the Department of Children and Families/Managing Entities (ME) Line of Business. The position also supports the development team by providing QA for software updates. The position is expected to have experience in providing user support and working within a ticketing system. Understanding the Department of Children and Families data sets is a plus.

Requirements

High School Diploma / BS degree
Undergraduate degree program in Computer Science, Application Development or Business Technology
Knowledge of DCF PAM 155-2 data requirements
Understanding of the software development cycle
Desire to work hard and learn while being mentored by a senior architect and business leadership
Ability to think quickly and change courses based on business needs
Experience with Windows, MS Office, IT Ticketing Systems
Basic knowledge of SQL
Problem solver and attention to details
Excellent communication and interpersonal skills
Outstanding organizational and time-management skills

Nice To Haves

Understanding the Department of Children and Families data sets is a plus.

Responsibilities

Test code and applications developed by other development team members to ensure proper functionality as per business requirements
Assist senior management in making design and architectural decisions for business systems
Participate in relevant meetings as requested
Track issues reported by users and ensure resolution
Work on special projects assigned by senior IT Management
Assist in the monthly submission of data to DCF
Provides support in data reconciliation tasks
Responsible for testing new features and/or updates in Carisk’s systems
Generates and distributes monthly reports to clients and providers
User management and account creation
Provide user training and TA

Benefits

10 Paid Company Holidays
Paid Time Off
Competitive Medical, Dental, and Vision Insurance
Company Sponsored Life Insurance
Supplemental Life Insurance, Short/Long Term Disability, Employee Assistance Program, Flexible Spending Account, and many other Ancillary Benefits
401(k) Retirement Plan with Company Match
ClassPass Wellness Program
Employee Discount Program
Flexible and Hybrid Schedule Options
Internal Education Programs and Tuition Reimbursement Options
Internal Advancement Opportunities
Company-Wide Diversity and Holiday Celebrations