Systems Support Analyst

Bentley University•Waltham, MA

17h•Onsite

About The Position

As a Systems Support Analyst, you will be responsible for daily operational work, such as reviewing and resolving tickets involving database and/or integration tasks. Your primary focus will be to support and enhance our data management and application ecosystem, collaborating with cross-functional teams to troubleshoot issues, and maintain data integrity.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field.
A minimum of 1-3 years of experience managing databases such as SQL Server and/or Postgres , and supporting applications in an enterprise environment.
Strong knowledge of support tools such as SSMS, pgAdmin etc.
Excellent communication and collaboration skills to work effectively with cross functional teams.
Familiarity with security principles and best practices related to databases.
Ability to work independently, prioritize tasks, and meet project deadlines.

Nice To Haves

Working knowledge of applications such as Workday, PowerFAIDS etc.
Understanding of enterprise application architectures and database technologies and SQL for data retrieval and manipulation.

Responsibilities

SQL server and Postgres administration.
Plan and apply Microsoft SQL server security patches as needed.
Troubleshooting and issue resolution: identify and resolve application, and database related issues promptly to minimize downtime and maintain a high level of system availability.
Provide support for emergency and urgent requests during business hours as well as non-business hours.
Daily operational tasks including but not limited to creating users and assigning appropriate roles and permissions, execute SQL queries, compiling scripts, monitoring, and researching security tickets.
Serve as Level II triage point for escalated tickets/calls; validate scope and severity, perform initial troubleshooting and application support as applicable, document findings, and escalate only when necessary to other IT groups while meeting defined response time expectations.
Maintain comprehensive documentation of application processes, job schedules, and issues.
Collaborate with IT team members, business application owners, and external partners to facilitate smooth integration of various systems and data sources.
Research, installation, configure, and test software & database including database modifications, security modifications, overseeing testing through implementation.
Participate in training sessions and knowledge-sharing activities with team members and end-users across the organization.
Provide support to other IT and business teams on integration related matters and assist in resolving integration challenges across various projects.