IT Support & Systems Analyst
AGC Multi Material America, Inc.•Tempe, AZ
•Onsite
About The Position
AGC Multi Material America (AMMA) is seeking an IT Support & Systems Analyst to provide hands-on technical support while helping maintain and improve our IT infrastructure, business systems, and manufacturing technology environment. This role is ideal for a technically curious professional who enjoys troubleshooting, process improvement, customer support, and learning new technologies.
Requirements
- Associate's or Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or a related field preferred; equivalent technical, operational, military, or professional experience will also be considered.
- Candidates with strong transferable technical experience, demonstrated problem-solving ability, and an aptitude for learning information technology systems are encouraged to apply. We value curiosity, initiative, and a willingness to grow as much as formal education and experience.
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and communication abilities.
- Working knowledge of Windows operating systems and Microsoft 365.
- Basic understanding of Active Directory, TCP/IP, DNS, DHCP, and networking concepts.
- Ability to manage multiple priorities and work independently.
Nice To Haves
- Experience in manufacturing, automation, documentation, or process improvement is a plus.
- Windows Server
- Active Directory
- Microsoft 365 Administration
- PowerShell
- Microsoft Power Automate
- Fortinet Networking
- Endpoint Management & Cybersecurity Tools
- Network Documentation and Troubleshooting
Responsibilities
- Provide Help Desk support for hardware, software, Microsoft 365, mobile devices, and network-related issues.
- Configure and deploy computers, software, and peripheral equipment.
- Support user account administration, Active Directory, Microsoft 365, and Windows environments.
- Assist with network troubleshooting, cybersecurity, endpoint management, and infrastructure maintenance.
- Maintain IT documentation, asset inventories, and technical procedures.
- Support onboarding/offboarding processes and technology deployment.
- Assist with automation initiatives using Power Automate, PowerShell, and other tools.
- Partner with manufacturing teams and vendors to support production technology and system improvements.
- Participate in IT projects, infrastructure upgrades, and digital transformation initiatives.
Benefits
- Weekly pay
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Company-paid Life Insurance
- Two (2) weeks of accrued vacation during your first year of employment
- 40 hours of accrued paid sick leave beginning on your first day of employment
- Eleven (11) paid holidays
- Employee Referral Program
- Career advancement opportunities
- Training and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
