Systems Support Analyst (IT)
About The Position
The School of Computing and Augmented Intelligence (SCAI) is seeking a Systems Support Analyst to serve as a primary technical resource supporting instructional technology and audio/visual (AV) environments, including classrooms, instructional laboratories, conference rooms, and associated computing systems. This position is responsible for the lifecycle management, deployment, maintenance, troubleshooting, optimization, and support of instructional technologies, AV systems, endpoint devices, operating systems, and software applications. Responsibilities include supporting classroom AV technologies, control systems, conferencing platforms, software deployment, endpoint management, and technology upgrades to ensure reliable learning and collaboration environments. The successful candidate will apply professional technical knowledge to diagnose and resolve moderately complex technology issues, evaluate equipment performance, recommend technology improvements, and support instructional and operational objectives. The position collaborates with faculty, staff, students, vendors, and technical teams to ensure reliable, secure, and effective technology services that support teaching, learning, and research activities throughout SCAI. Responsibilities include AV and classroom technology support, endpoint management, software deployment, systems administration, documentation, technology planning, and operational support of instructional technology resources across multiple campus locations.
Requirements
- Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Nice To Haves
- Experience configuring, supporting, and troubleshooting AMX, Crestron, Extron, or similar AV control systems.
- Experience supporting Windows 11 and macOS environments.
- Experience with SCCM, Intune, JAMF, software deployment, application packaging, and endpoint management.
- Experience supporting instructional technology, classrooms, conference rooms, and audio/visual systems.
- Experience with Active Directory, Group Policy, PowerShell, Bash scripting, and systems administration practices.
- Experience utilizing ServiceNow or similar IT service management systems.
- Experience maintaining technical documentation, inventories, lifecycle plans, and support knowledge bases.
- Evidence of identifying, recommending, and implementing technology improvements through technical analysis and professional judgment.
- Experience supporting higher education, instructional computing, laboratory environments, or academic technologies.
Responsibilities
- Support and maintain classroom, conference room, and instructional laboratory technologies, including audio/visual systems, control systems, computing devices, networking equipment, and related instructional technologies.
- Troubleshoot, repair, and optimize classroom technologies to ensure reliable instructional and event support.
- Evaluate equipment performance and recommend technology upgrades, replacements, and improvements to maintain operational readiness.
- Install, configure, maintain, and support Windows and macOS devices, software applications, and endpoint technologies.
- Administer endpoint management and software deployment solutions used in instructional computing environments.
- Support systems administration functions including directory services, device management, policy administration, and related technology platforms.
- Provide technical support to faculty, staff, students, and departmental partners in support of instructional, research, and administrative activities.
- Respond to and resolve service requests through approved support channels while maintaining a high level of customer service.
- Identify recurring issues and recommend solutions to improve technology reliability and user experience.
- Assist with classroom technology refreshes, software upgrades, and technology improvement initiatives.
- Collaborate with technical teams and vendors to implement, maintain, and support instructional technology solutions.
- Maintain technical documentation, equipment inventories, system configurations, and support records.
- Ensure classrooms, conference rooms, instructional laboratories, and associated technologies are operational and ready for scheduled instructional and event activities.
- Provide technical guidance and training to student employees supporting instructional technology operations.
- Coordinate with internal stakeholders and external vendors during technology installations, maintenance, and repair activities.
Benefits
- health, dental and vision insurance plans
- ASI/UA/NAU tuition reduction for the employee and qualified family members
- life insurance and disability programs
- sick leave and holidays
- state and optional retirement plans
- access to ASU recreation and cultural activities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
