IT Systems Analyst, Engineering Support

Applied Materials•Billerica, MA

8d•$100,000 - $137,500•Onsite

About The Position

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

Requirements

Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Explains difficult or sensitive information; works to build consensus
SolidWorks PDM Vault Administration, TeamCenter Support

Responsibilities

Serve as partner with a sub-group within function or BU, or with a smaller country/site
Provides support services to GIS customers for IT infrastructure function. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.
Analyzes, schedules and carries out updates to the IT infrastructure which includes patching, upgrades and regular scheduled maintenance.
Executes complex changes while following standard operating procedures and change management policies.
Completes root cause analysis of outages or incident trends. Recommends preventative actions.
Responsible for handling escalations for incidents, outages for IT infrastructure function.