Systems Support Analyst
About The Position
The Systems Support Analyst is responsible for managing information systems and information technology initiatives as assigned. This role involves implementing and maintaining corporate infrastructure, including hardware, software, voice, data, imaging and licensing, assuring continuous systems availability. The analyst will also assist with LAN security to ensure compliance with HIPAA and funder requirements, complete user setups including hardware, software and systems access, and provide technical support and troubleshooting. Additionally, the role requires maintaining and enhancing the SharePoint system, utilizing systems analysis tools and techniques, and providing backup to the Senior System Administrator. The Systems Support Analyst will support the user technical experience (PCs, Phones, applications, etc.), maintain/recommend/install/user equipment and software, and support other functional areas of CFBHN. The position requires the ability to manage multiple tasks and prioritize to meet deadlines, knowledge of Microsoft Office suite, and the ability to travel as required.
Requirements
- Associate’s degree in a related field
- Two years of experience with information technology infrastructure development or an acceptable combination of education and experience
- Exceptional knowledge of information technology infrastructure development, standards and protocols
- Exceptional knowledge of information technology security and backup standards
- Excellent ability to troubleshoot systems and provide technical assistance
- In-depth understanding of data systems development
- Knowledge of Microsoft Office suite as applicable to the position
- Ability to travel as required by the position
Nice To Haves
- A+, Network+, Security+ preferred
- Good understanding of CFBHN’s Active Directory, SharePoint, Exchange
Responsibilities
- Implement and maintain corporate infrastructure, including hardware, software, voice, data, imaging and licensing, assuring continuous systems availability
- Assist with LAN security to ensure compliance with HIPAA and funder requirements
- Complete user setups including hardware, software and systems access, providing technical support and troubleshooting as required
- Maintain and enhance the SharePoint system
- Utilize systems analysis tools, techniques and procedures, including consulting with users, to determine hardware, software or system function specifications
- Provide backup to the Senior System administrator
- Support the user technical experience (PCs, Phones, applications, etc.)
- Maintain/ recommend/ install/ user equipment and software
- Support the other functional areas of CFBHN
Benefits
- Health & dental (100% paid for employee)
- Vision benefits (deeply discounted pricing)
- Life Insurance ($10,000 policy, 100% paid)
- 401k and Roth (after 90 days)
- Matching up to 4%
- AD&D policy (100% employer paid)
- Telehealth at no cost
- AFLAC available
- 12 paid vacation days
- 12 paid sick days
- Two paid personal days
- One paid volunteer day
- Nine paid holidays
- Employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
