Data Center Systems Analyst

University of Iowa•Iowa City, IA

14h•$55,000 - $60,000•Onsite

About The Position

Information Technology Services (ITS) at the University of Iowa is seeking a Data Center Systems Analyst to join the team supporting the University’s enterprise data centers. This is a highly hands-on role for an IT professional who enjoys working directly with servers, hardware, cabling, networking, and the physical infrastructure that keeps critical systems running. This role will work across a broad range of technologies while partnering with technical teams throughout ITS and the University to deploy, maintain, troubleshoot, and support systems and services. The person in this role will combine technical problem-solving with careful, detail-oriented infrastructure, helping ensure systems are installed securely, documented accurately, and supported reliably throughout their lifecycle. This position offers the opportunity to work across a wide range of enterprise infrastructure technologies while developing a deep understanding of how large-scale IT environments operate. If you enjoy solving problems, working hands-on with technology, and seeing how enterprise infrastructure comes together from the server rack up, we encourage you to apply. There is an expectation that the individual in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University’s commitment to creative a welcoming and respectful environment for all. This position has a project assignment of 1 year and is classified as a "specified term appointment" as a Systems Analyst (PIF1) with full fringe benefits. This position is not eligible for University sponsorship for employment authorization. Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success. Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation. Join us in making a difference at a leading Big Ten university and premier public research institution.

Requirements

Bachelor's degree in a field relevant to the position or an equivalent combination of education and related experience
Experience (typically 1-2 years) working in an enterprise level configuration (250+ users) including supporting and managing related technologies
Demonstrated ability to assist in system design
Experience in applying the process of securing servers and applications
Demonstrated ability to communicate effectively, both orally and in writing, with technical and non-technical staff
Demonstrated ability to perform troubleshooting skills in enterprise systems
Valid U.S. driver’s license and the ability to meet the University of Iowa Fleet Safety requirements
Ability to accomplish day to day tasks including move and transport equipment up to 50 pounds.
USA citizenship, permanent residency, or protected person status is required for ITAR compliance.

Nice To Haves

Experience supporting, configuring, or administering MS SharePoint services
Experience with server cabinet and cable management and cable labeling.
Familiarity with virtualization (i.e. VMware, KVM, Hyper-V, VirtualBox, UCS)
Knowledge of Active Directory
Experience supporting technology in a higher educational setting
Experience with storage systems (NAS, SAN, iSCSI, etc.)
Knowledge of EIA/TIA standards and an understanding of fiber optic cabling, including patching, testing and documentation
Industry certifications

Responsibilities

Install, configure, cable, label, maintain, and decommission servers and other equipment in the University’s enterprise data centers.
Gather system and network requirements and assist with planning and provisioning new technology deployments.
Provide hands-on “remote hands” support for systems and equipment managed by IT partners across the University.
Troubleshoot hardware, connectivity, application, and infrastructure issues and assist with identifying root causes.
Apply security standards and best practices, while maintaining accurate inventories, system documentation, and cable records.
Collaborate with infrastructure teams, distributed IT staff, vendors, and campus partners to deliver reliable services, including participation in a rotating after-hours, on-call schedule.