Data Support Analyst (VPUR)
About The Position
The Data Support Analyst provides operational support to the Business Intelligence team within University Relations at the University of Maryland. The role helps maintain accurate and complete biographical records in the university’s alumni and donor database through routine data validation, entry, research, and request fulfillment. The analyst uses internal university systems and third-party research tools to verify biographical information, enrich constituent records, and make necessary corrections. Key work includes processing Alumni Association Profile 2 Sync updates through GPS in the Identity, Home, and Work queues; creating entities in the legacy Ellucian Advance system for data cleanup and CRM migration activities before Shellforce go-live; and fulfilling assigned user requests through Jira Service Management. The analyst follows established procedures to prevent duplicate records, documents completed work, safeguards confidential information, and refers discrepancies or complex requests to appropriate team members.
Requirements
- Bachelor's degree, or qualifying related experience and formal education substituted on a year-for-year basis; 30 college credits are equivalent to one year of experience.
- Four years of experience in administrative staff work, or qualifying related experience and formal education substituted on a year-for-year basis.
- Working knowledge of reference and research methods and techniques used to collect, compile, and organize data and information.
- Working knowledge of analytical and statistical principles and techniques.
- Skill in office automation software and its applications.
- Ability to establish and maintain effective working relationships.
- Ability to handle sensitive materials with discretion and tact.
- Ability to present ideas and information clearly and concisely, orally and in writing.
- Ability to perform mathematical computations and present statistical material in chart and graph form.
- Ability to independently handle multiple tasks and set priorities.
- Must be able to provide proof of ongoing eligibility to work in the USA; visa sponsorship is not provided now or in the future.
Nice To Haves
- Working knowledge of data retrieval databases, including Lexis/Nexis and Accurint.
- Highly developed analytical capabilities, including broad-based categorical thinking and pattern detection within data.
- Good technical and standard user communication skills, including the ability to translate technical processes for non-technical users.
- Ability to process large quantities of data accurately and discerningly across complex data windows.
- Ability to project a professional and positive image, particularly when representing the database and delivering updates to users and executive-level management.
- Experience using the fundraising database Advance, Salesforce, or a similar CRM.
- Experience in higher education, development or fundraising, prospect research, or a role dedicated to data hygiene.
Responsibilities
- Process Alumni Association Profile 2 Sync updates through GPS in the Identity, Home, and Work queues.
- Create entities in the legacy Ellucian Advance system for data cleanup and CRM migration activities before Shellforce go-live.
- Fulfill assigned user requests through Jira Service Management.
- Validate and verify biographical information using internal university systems and third-party research tools.
- Build more complete constituent records and make necessary record corrections.
- Follow procedures to prevent duplicate records and document completed work.
- Safeguard confidential information and refer discrepancies or complex requests to appropriate team members.
