Data Specialist

SEER GROUP•Garden City, ID

2d•$75,000 - $75,000•Onsite

About The Position

Western Heating, Air Conditioning, Electrical, and Plumbing is seeking a hands-on IT Specialist to administer its Microsoft 365 environment, provide day-to-day technical support, and serve as a technology resource for associated companies. The role also supports and documents company processes, with a focus on understanding and helping manage the inventory process, and assists with custom software development. The position is based in Boise, Idaho, is full-time and exempt, and follows a Monday–Friday schedule from 7:00 a.m. to 4:00 p.m. Compensation is $75,000. The successful candidate will help provide reliable technology solutions and a positive support experience, while maintaining clear documentation and working with employees, associated companies, vendors, and internal teams.

Requirements

At least 2 years of experience in IT support, help desk, or systems administration.
Hands-on experience administering Microsoft 365, including Entra ID, Exchange Online, Teams, and SharePoint.
Strong troubleshooting skills across Windows, Microsoft Office, mobile devices, and basic networking.
Strong documentation and communication skills, including the ability to explain technical topics to non-technical users.
Ability to prioritize multiple requests, work independently, and follow through on outstanding items.
Strong time management and ability to handle multiple tasks simultaneously.
Ability to remain composed under pressure in a fast-paced environment and meet deadlines.
Excellent leadership skills to enhance team productivity and work-related standards.
Professionalism and a customer-service-oriented focus.
Effective verbal and written communication and well-developed conflict-resolution skills.
High school diploma or equivalent.
Valid driver’s license.
Familiarity with Microsoft Office Suite.
Willingness to travel to associated company locations as needed.

Nice To Haves

Experience with scripting or programming, such as PowerShell, Python, C#, SQL, or Power Platform.
Experience with Service Titan, inventory, or ERP systems.
Previous experience.

Responsibilities

Administer the company Microsoft 365 tenant, including user accounts, licensing, Exchange Online mailboxes, Teams, SharePoint, and OneDrive.
Manage Microsoft 365 security and access, including multi-factor authentication, permissions, security groups, and basic security and compliance policies; monitor and respond to alerts.
Provide Tier 1 help desk support, troubleshooting computers, phones, printers, software, network connectivity, and account access, and escalate complex issues to vendors as needed.
Set up, maintain, and track company computers, mobile devices, and peripherals; manage employee IT onboarding and offboarding.
Consult with and support associated companies on Microsoft 365, technology needs, and IT best practices.
Support and document company processes, procedures, and IT systems, keeping employee guides clear and up to date.
Develop an understanding of the Service Titan inventory process and partner with inventory and purchasing teams to help manage, report on, and improve it.
Assist with custom software development, integrations, reporting, and automation to improve business processes.
Coordinate with outside vendors and service providers, and help keep systems updated, patched, and backed up.
Perform additional duties as assigned.