Data Specialist

Coca-Cola Bottlers’ Sales & Services Company, LLC • Tulsa, OK

2d • Hybrid

About The Position

The Data Specialist uses data analytics and process management to enhance customer experience, optimize business operations, drive continuous improvement, and complete selected operational activities. The role combines data analysis, technology administration, and cross-functional collaboration to deliver actionable insights, resolve customer issues efficiently, and support business initiatives. The specialist works with internal teams, customers, and external partners on data-driven projects, trend analysis, and accurate, timely operational work.

The position manages product warranty claims and supports Internet of Things (IoT)-connected coolers and equipment. Responsibilities include verifying warranty eligibility, maintaining documentation, coordinating with manufacturers and internal teams, monitoring connectivity and telemetry, investigating alerts and data exceptions, conducting first-level remote diagnostics, and escalating unresolved technical issues. By analyzing warranty and connected-equipment trends and collaborating with Engineering, Product Support, Manufacturing, and field service teams, the specialist helps improve equipment reliability, uptime, data quality, and customer experience.

CCBSS operates a hybrid working environment. This is a teleworking role that requires regular work at a CCBSS office location, with the required number of days determined by the manager and subject to change based on business needs. Travel is less than 5% and may be required based on business needs.

Requirements

• Two to four years of relevant experience in data or business analysis, reporting, customer systems, or process improvement.
• Experience analyzing operational or customer data and translating findings into actionable business insights.
• Experience developing reports, documenting procedures, and maintaining accurate data and records.
• Experience working with databases, CRM systems, analytics platforms, or other business technology tools.
• Experience investigating issues, performing root cause analysis, and supporting corrective actions.
• Experience supporting process improvements, system enhancements, testing, or technology implementations.
• High school diploma or GED.
• Willingness and ability to travel as required based on business needs; travel is less than 5%.
• Skills and abilities include data analysis, root cause analysis, process improvement, data reporting, customer focus, collaboration, planning and organizing, and technical skills.
• Qualifications include analytical ability, change management, data analysis, data entry, digital literacy, oral communication, problem solving, teamwork, and written communication.

Nice To Haves

• Knowledge of SQL, HTML, SOQL, JSON, or similar coding or query languages.
• Customer-facing or project coordination experience.
• Four-year bachelor's degree.

Responsibilities

• Analyze historical and real-time operational and customer data to identify trends, root causes, improvement opportunities, and forecasts.
• Develop and standardize reporting templates to support business decisions and process enhancements.
• Administer technology solutions, such as survey, quality, speech analytics, workforce management, and warranty applications, to deliver insights and improve customer experience.
• Receive, document, and process internal and external customer inquiries and requests accurately and in accordance with company guidelines.
• Validate information and maintain detailed records, including documentation of data and reporting procedures, for audit and quality purposes.
• Investigate issues, conduct root cause analysis, and collaborate with internal teams on corrective actions.
• Liaise with customers to gather information, provide updates, and resolve issues.
• Collaborate with business leaders to define engagement strategies and improvement opportunities based on data findings and future business assumptions.
• Coordinate with external partners and internal teams, including evaluating industry trends, to ensure optimal outcomes.
• Provide feedback on recurring trends to support product, process, schedule, and headcount improvements.
• Test and implement new functionality in technology platforms and contribute to best practices.
• Work with Engineering, Product Support, Manufacturing, Operational Teams, and System Administrators to optimize performance and improvements across channels.
• Lead or contribute to small work groups, process teams, and focus groups.
• Manage product warranty claims, verify eligibility, maintain documentation, and coordinate with manufacturers and internal teams.
• Monitor IoT-connected equipment connectivity and telemetry, investigate alerts and data exceptions, perform first-level remote diagnostics, and escalate unresolved technical issues.
• Analyze warranty and connected-equipment trends and collaborate with relevant teams to improve equipment reliability, uptime, and data quality.
• Travel as required based on business needs; travel is less than 5%.

Benefits

• Vacation, floating holidays, parental leave, and a flexible work environment.
• Competitive base salary or hourly wage rate in line with market rates for the job duties and required skills.
• Rewards and recognition for employee contributions.
• Retirement plans and guidance to assist associates in saving for retirement.
• Medical, life, and disability insurance plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED