Data Services Technician

Range•Sundance, WY

About The Position

Under the oversight of the Plant Supervisor, the Data Services Technician installs and maintains telecommunications services, cabling, customer premise equipment (CPE), field equipment, and terminals. The role troubleshoots and repairs defective network equipment; performs installation and maintenance functions, IT services, and carrier-system battery testing; and assists with non-regulated equipment. The technician coordinates service installations and repairs with other departments, updates company records, completes project-related documentation, monitors alarm systems, and communicates operational issues and updates to key contacts and affected customers. The position participates in a scheduled on-call rotation and emergency response during evenings and weekends. While on call, the technician must remain in the area and available to respond and work outside normal business hours. Work-related travel is expected as necessary. The role requires compliance with applicable local, state, and federal regulations and company safety policies, including use of appropriate personal protective equipment.

Requirements

High school diploma, GED, or other state-recognized secondary education equivalent.
At least 2 years of work experience performing telecommunications data services-related functions.
Valid, state-issued, insurable driver’s license.
Fundamental working knowledge of networking concepts, practices, and procedures.
Advanced analytical ability to assess situations, identify patterns and trends, draw conclusions, and respond professionally to varied, complex, or non-routine situations.
Intermediate project-management skills, including organizing planning, developing and directing project schedules, anticipating obstacles, and communicating changes and progress.
Ability to analyze and solve varied problems using job knowledge, general standards, and past practices.
Advanced-intermediate proficiency with PC-based systems, word processing, and data-entry tools; ability to create moderately complex documents and troubleshoot systems at an intermediate level.
Fundamental knowledge of programming.
Ability to use common office equipment, including computers, digital cameras, scanners, fax machines, copiers, and phones.
Intermediate ability to operate hand tools, industry equipment and materials, and testing equipment and systems for troubleshooting, repairs, and installations.
Ability to differentiate between colors.
Oral comprehension and communication skills sufficient to understand spoken information and communicate ideas clearly.
Written comprehension and communication skills sufficient to understand written information and communicate ideas clearly in writing.
Effective time-management skills.
Working knowledge of customer and personal relations, including assessing customer needs, meeting quality standards, and evaluating customer satisfaction.
Ability to work alone.
Ability to participate in scheduled on-call rotations and emergency response during evenings and weekends, remaining in the area and available to work outside normal business hours while on call.
Willingness to travel for work as necessary.
Compliance with company safety policies and procedures and use of appropriate personal protective equipment.

Nice To Haves

Class A CDL.
Tower certification.
Pole certification.
Technical school training.
A two-year associate degree in Electronics, Telecommunications, Radio, and/or Construction.
Pole and tower climbing certificates may be required in some areas and will be outlined during the offer process.

Responsibilities

Install new voice, data, special circuit, Ethernet, broadband, and other regulated or non-regulated services offered by the company.
Review staking sheets or maps and install services designed by a Network Engineer.
Install, repair, and maintain copper and fiber cables in aerial or buried applications, terminating cables to industry standards.
Install subscriber carrier systems, including digital, analog, and next-generation systems.
Repair defective buried cables and, as required, excavate existing copper or fiber cables; locate and mark telecommunications facilities and prepare safety precautions for digging.
Repair aerial cable using ladders or bucket trucks and establish safety precautions as needed.
Coordinate with technical personnel to diagnose and locate defective equipment, interpret cable schematics, complete repairs, and restore network stability.
Repair access and transport carrier systems and related equipment using specialized test equipment.
Use copper and fiber testing equipment to identify areas needing upgrades or repairs.
Test and maintain batteries in data centers, communication shelters, and remote carrier systems.
Perform basic building maintenance and repairs, including HVAC systems and generators; coordinate repairs beyond the position’s technical ability with the Safety, Facilities and Fleet Coordinator.
Locate underground cable plant, mark utilities according to standards, interpret paper and electronic system maps, and report mapping discrepancies to the Engineering Department.
Complete and submit installation- and repair-related forms and reports within assigned timeframes.
Coordinate service installation and repair updates with other departments, including updates to billing, facility records, and other company files.
Install wireless equipment, including point-to-point wireless systems, wireless access points, security cameras, PBX equipment, and associated wiring.
Monitor alarm systems and communicate problems affecting company operations, services, or customers.
Maintain compliance with applicable regulations and follow company safety policies and procedures, including use of appropriate personal protective equipment.
Demonstrate the company’s values of innovation, kindness, trustworthiness, and unity.
Perform other related functions and duties as assigned.