Data Services Technician

Range•Sundance, WY

2d•$28 - $41

About The Position

Under the oversight of the Plant Supervisor, the Data Services Technician installs and maintains telecommunications services, cabling, customer premise equipment, field equipment, and terminals. The role troubleshoots, isolates, and repairs defective network equipment; performs installations and maintenance; assists with IT services and battery testing of carrier systems; and supports non-regulated equipment. The technician coordinates service installations and updates with other departments, maintains company records, completes project-related forms, monitors alarm systems, and communicates operational updates and issues to key contacts and affected customers. The position involves installing and transferring voice, data, special circuit, Ethernet, broadband, and other customer premise services; installing and repairing copper and fiber cables; maintaining carrier systems; locating underground cable plant; and repairing aerial and buried facilities. It also includes work on access and transport carrier systems, battery systems, HVAC equipment, generators, wireless systems, security cameras, PBX equipment, and associated wiring. The technician must comply with applicable regulations and company safety procedures, use appropriate personal protective equipment, and may work independently. A scheduled on-call rotation and emergency response are part of the role. While on-call, the employee must remain in the area and available to respond and work outside normal business hours, including evenings and weekends. Work-related travel is expected as necessary.

Requirements

Successful completion of a high school diploma program, GED curriculum or exam (12th-grade equivalent), or another state-recognized secondary education program.
At least 2 years of work experience performing telecommunications data services-related functions.
A valid, state-issued, insurable driver's license.
Fundamental working knowledge of networking concepts, practices, and procedures, with the ability to apply them in varied situations.
Advanced analytical skills, including assessing situations, identifying patterns and trends, drawing conclusions, and responding professionally.
Intermediate project management skills, including organizing planning, developing and directing schedules, anticipating impediments, and communicating changes and progress.
Problem-solving ability involving analysis or interpretation and use of relevant knowledge, skills, standards, and past practices.
Advanced-intermediate proficiency with PC-based systems, word processing, and data-entry tools; ability to create moderately complex documents; fundamental programming knowledge; and intermediate systems analysis and troubleshooting skills.
Ability to operate common office equipment, including computers, digital cameras, scanners, fax machines, copiers, and phones.
Intermediate ability to operate hand tools, industry equipment and materials, and testing equipment and systems for troubleshooting, repairs, and installations.
Ability to differentiate between colors.
Oral comprehension and expression skills to understand spoken information and communicate clearly.
Written comprehension and expression skills to understand written information and communicate clearly in writing.
Ability to use work time effectively and productively.
Working knowledge of customer and personal relations, including customer needs assessment, meeting quality standards, and evaluating customer satisfaction.
Ability to work alone.
Ability to participate in a scheduled on-call rotation and remain in the area and available for evening and weekend emergency response while on-call.
Some areas may require pole and tower climbing certificates, as specified during the offer process.

Nice To Haves

Class A CDL.
Tower certification.
Pole certification.
Technical school training or a two-year/associate degree in Electronics, Telecommunications, Radio, and/or Construction.

Responsibilities

Install new voice, data, special circuit, Ethernet, broadband, and other services offered by Range.
Review staking sheets and maps to install services designed by the Network Engineer.
Install, repair, and maintain copper and fiber cables in aerial or buried applications, terminating cables according to industry standards.
Install subscriber carrier systems, including digital, analog, and next-generation systems.
Repair defective buried cables and, when required, excavate copper or fiber cables to repair damaged or aging facilities.
Locate and mark telecommunications facilities and establish safety precautions in preparation for digging.
Repair aerial cables using ladders or bucket trucks and establish appropriate safety precautions.
Coordinate with technical personnel to diagnose and locate defective equipment, interpret cable schematics, and restore network stability.
Repair access and transport carrier systems and other department-related equipment using specialized test equipment.
Use copper and fiber testing equipment to identify areas requiring upgrades or repairs.
Test and maintain batteries in data centers, communication shelters, and remote carrier systems.
Perform basic building maintenance and repairs, including work on HVAC systems and generators; coordinate work beyond the role's technical capabilities with the Safety, Facilities and Fleet Coordinator.
Locate underground cable plant, mark utilities according to standards, interpret paper and electronic system maps, and report mapping discrepancies to Engineering.
Complete and submit installation- and repair-related forms and reports within assigned timeframes.
Coordinate service installation and repair updates with other departments, including updates to billing, facility records, and other company files.
Install wireless equipment, including point-to-point wireless systems, wireless access points, security cameras, PBX equipment, and associated wiring.
Monitor alarm systems and communicate problems affecting company operations, services, or customers.
Meet applicable local, state, and federal regulatory requirements and follow company safety policies and procedures, including use of appropriate PPE.
Demonstrate Range's values of innovation, kindness, trustworthiness, and unity.
Perform other related functions and duties as assigned.