Sr. Technician Data Center Services

Insight • Fort Worth, TX

2d • Onsite

About The Position

The Senior Technician supports advanced integration, deployment, operation, maintenance, and troubleshooting across Insight lab and data center environments. This hands-on role independently executes complex build plans; configures servers and networks; manages firmware and software baselines; implements approved VLAN changes; validates infrastructure health; and resolves technical issues while meeting safety, security, quality, and customer requirements. The Senior Technician also serves as a technical escalation point and work leader for technicians and associate engineers, coordinating daily work, verifying quality, improving procedures, supporting customer acceptance, and developing repeatable capabilities for high-density and AI infrastructure rack builds.

The role is fully onsite in Fort Worth, Texas, with a stated shift of 9:00 a.m. to 5:30 p.m. CST. The listed pay is $28 per hour.

Requirements

• Associate degree in computer science, information technology, electronics, networking, engineering technology, or a related field; equivalent technical certifications and relevant experience may be considered.
• Three or more years of progressive hands-on experience supporting enterprise servers, networks, data centers, integration labs, or comparable technical environments.
• Demonstrated experience independently configuring, upgrading, testing, troubleshooting, and documenting enterprise hardware and infrastructure.
• Working knowledge of server architecture, out-of-band management, RAID and storage, operating systems, virtualization, Ethernet, TCP/IP, subnetting, VLANs, access and trunk ports, and structured cabling.
• Experience executing controlled IOS, software, firmware, and configuration changes with backup, validation, evidence, and rollback procedures.
• Ability to read rack elevations, wiring diagrams, bills of materials, implementation plans, technical manuals, and change records.
• Ability to coordinate work, mentor less-experienced teammates, manage competing priorities, and communicate technical issues clearly.
• Ability to satisfy applicable background, customer-site, security, and access requirements.

Responsibilities

• Lead and perform staging, integration, installation, relocation, maintenance, decommissioning, and inventory activities for servers, storage, networking, accelerators, racks, and supporting infrastructure.
• Interpret engineering designs, rack elevations, bills of materials, cabling diagrams, implementation plans, and customer requirements, identifying risks or discrepancies before execution.
• Coordinate daily technical work, sequencing, access, tools, materials, and handoffs to meet schedule and quality commitments.
• Maintain asset, serial-number, rack-position, port, cable, power, firmware, configuration, and test-result records throughout the equipment lifecycle.
• Support incident response, preventive maintenance, remote-hands requests, equipment replacement, root-cause investigation, and service restoration.
• Configure BIOS/UEFI, management controllers, processors, memory, storage, RAID, network adapters, host bus adapters, accelerators, boot settings, operating systems, and hypervisors according to approved standards.
• Diagnose hardware, boot, storage, operating-system, management-plane, compatibility, and performance issues using vendor and platform tools.
• Execute diagnostics, burn-in, health checks, resiliency tests, and customer acceptance procedures; analyze results and drive corrective action.
• Install and replace components while observing electrostatic-discharge, torque, airflow, compatibility, and warranty requirements.
• Stage, configure, back up, upgrade, validate, and recover network switches and related devices using approved IOS or equivalent vendor software.
• Apply coordinated firmware baselines across servers, management controllers, storage devices, adapters, switches, power equipment, and supported peripherals.
• Verify compatibility, dependencies, image integrity, boot variables, licensing, startup and running configurations, management reachability, and post-change health.
• Implement approved VLAN, access-port, trunk, permitted-VLAN, native-VLAN, port-channel, and management-network changes.
• Prepare and follow change plans, peer-review requirements, maintenance windows, validation criteria, evidence standards, and rollback procedures.
• Troubleshoot switching, routing adjacency, transceiver, fiber, copper, cabling, addressing, link aggregation, and management connectivity issues within assigned scope.
• Lead hands-on assembly and integration of AI infrastructure racks containing GPU-accelerated compute, high-speed Ethernet or InfiniBand networking, storage, management switches, power distribution, telemetry, and associated cabling.
• Verify rack elevations, weight distribution, rail installation, equipment placement, cable routing, labeling, service clearances, and bill-of-material accuracy.
• Coordinate power-readiness checks, feed and power-distribution-unit mapping, redundancy validation, load awareness, grounding requirements, and documented power-on sequencing.
• Support cooling-readiness and environmental validation for high-density equipment, including airflow controls and liquid-cooling procedures when trained and authorized.
• Apply rack-wide configuration and firmware baselines; validate management access, fabric connectivity, storage paths, time synchronization, telemetry, hardware health, thermal performance, and resiliency.
• Lead rack-level burn-in and acceptance testing, collect evidence, resolve defects, and prepare systems for customer review and deployment.
• Help develop repeatable AI build standards, automation inputs, checklists, test plans, lessons learned, and capacity requirements.
• Provide escalation support, hands-on coaching, work direction, and knowledge transfer to technicians and associate engineers.
• Review completed work for technical accuracy, documentation quality, safety, security, and adherence to approved procedures.
• Coordinate with engineering, project management, logistics, quality, security, facilities, vendors, and customers to resolve blockers and manage dependencies.
• Create and maintain standard operating procedures, work instructions, troubleshooting guides, checklists, and technical knowledge articles.
• Identify opportunities to improve quality, cycle time, automation, tooling, material flow, observability, and first-pass yield.
• Communicate status, risks, incidents, defects, and resource needs to technical and operational stakeholders.
• Follow Insight policies, customer controls, change-management practices, manufacturer requirements, and applicable site procedures.
• Protect customer data, credentials, configuration files, software images, and confidential information using approved access and media-handling practices.
• Maintain chain of custody and complete audit-ready records for assets, changes, configurations, testing, exceptions, and remediation.
• Enforce electrostatic-discharge controls, lifting and material-handling practices, electrical safety, personal protective equipment, and lockout/tagout requirements where applicable.
• Stop and escalate work when requirements are unclear, conditions are unsafe, authorization is missing, or a change exceeds assigned authority.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree