Sr. Data Center Technician

BGIS•Phoenix, AZ

1d•Onsite

About The Position

BGIS is seeking a Senior Data Center Technician in Phoenix, Arizona. The role provides advanced front-line support for IT and network infrastructure in raised-floor Data Center areas, helping keep client systems and data secure and available. Work covers installation, maintenance, and ongoing operations of cabinets, equipment, and communications services. The technician performs physical equipment installations and troubleshooting, supports client requests, coordinates project requirements with customers and facility services, and serves as an escalation point for advanced issues. The role also includes receiving and recording shipments, documenting work in ticketing and asset-management systems, meeting service-level requirements, following safety and security procedures, and providing security escorts. The position requires regional travel, the ability to work all shift schedules in a 24/7/365 environment, participation in an assigned on-call rotation, and response to after-hours emergencies. BGIS offers a comprehensive benefits package and describes a company culture focused on personal and professional development, work/life balance, health and wellness, and community involvement.

Requirements

High school diploma or equivalent.
At least three years of experience with IT and networking systems in technical and operations roles in a Data Center environment, or equivalent work experience.
At least one technical certification or equivalent work experience.
Experience with dynamic colocation and managed-services environments.
Strong working knowledge of Data Center raised-floor architecture, including equipment cabinets, containment, final power distribution, computer and network systems, cabling systems, and communications circuits.
Advanced understanding of Data Center core infrastructure, including power, cooling, and fire protection, and its interaction with raised-floor equipment standards.
Ability to provide urgent, high-quality customer support and work collaboratively with customers, team members, and service providers.
Understanding of network hardware and TCP/IP networking principles.
Proficiency with DCIM principles and applications.
Strong customer-service skills and ability to maintain good client and team relationships.
Excellent verbal and written communication skills.
Ability to work independently with limited supervision.
High standards for quality, organization, and cleanliness in work, equipment, and workspaces.
Advanced troubleshooting skills for investigating and resolving systems and infrastructure problems.
Understanding of Data Center security and audit standards, including HIPAA, ISO-27001, PCI, PWGSC, CSAE 3416, SSAE16, SOC 1, and SOC 2.
Experience with computer server hardware running Windows or UNIX/Linux operating systems.
At least one supplemental accreditation from an established industry organization, such as Cisco (CCNA or CCNP), CompTIA (A+), Microsoft (MCSA or MCSE), or Uptime Institute (AOS).
Strong proficiency with Microsoft Office, Visio, and AutoCAD.
Ability and willingness to travel regionally.
Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office.
Ability to work all shift schedules in a 7x24x365 environment.
Ability to respond to off-hours emergency calls and participate in an assigned on-call rotation.

Nice To Haves

Ability to work at heights preferred.

Responsibilities

Respond to scheduled and emergency dispatches to the Data Center, including after-hours service calls and security escorts.
Install and power up servers, peripherals, and network equipment (rack and stack).
Install, dress, and connect fiber and copper communications cables.
Provide visual inspections, status reports, and power-cycling services in response to client requests.
Install and replace hot-swappable or modular hardware components, including hard drives and power supplies.
Perform selected software support tasks, such as controlled system reboots, process or service reinitialization, and device configuration, under direction.
Complete assigned and scheduled tasks within client deadlines and follow site-specific roles, procedures, and instructions.
Act as an escalation point for advanced troubleshooting issues.
Coordinate with customers to review project needs and determine installation requirements for space, power, and cooling.
Coordinate with onsite facility services to support raised-floor cooling and airflow efficiency.
Inspect hardware installations and conduct quality-assurance reviews.
Receive, record, and store equipment and material shipments.
Document work in designated ticketing, asset-management, and other record-keeping systems for reference and audits.
Meet established SLAs and performance indicators, including response time, resolution rate, service quality, and client satisfaction.
Perform physical Data Center work, including walking the site, lifting equipment, working from ladders, running cables, using hand tools, and testing equipment.
Comply with safety policies, practices, and procedures.
Provide security escort services for carriers, service providers, and maintenance technicians.
Participate in team efforts and contribute to other assigned initiatives.
Travel regionally and provide personal transportation for meetings and job visits away from the office, with reimbursement.
Participate in an assigned on-call rotation and respond to off-hours emergency calls.

Benefits

Medical, dental, vision, and prescription coverage.
Health savings account and flexible spending accounts for healthcare and dependent care.
401(k) with company match.
Paid time off and paid company holidays.
Short-term and long-term disability insurance.
Life insurance.
Employee assistance program.
Tuition reimbursement.
Paid parental leave.
Gym membership discount.
Team member referral bonus.