Sr. Data Center Technician

BGIS•Phoenix, AZ

2d•Onsite

About The Position

BGIS is seeking a Senior Data Center Technician to provide advanced front-line support for IT and network infrastructure in raised-floor areas of a data center. The role supports clients in keeping systems and associated data securely protected and available for business use. Work covers installation, maintenance, and ongoing operations of data-center cabinets, equipment, and communications services. The technician performs scheduled and emergency service calls, installs and troubleshoots servers and network equipment, handles cabling and modular hardware replacements, and provides selected software support under customer or team-member direction. The position also coordinates project requirements with customers and facility services, performs quality reviews, maintains work and asset records, meets service-level requirements, and provides security escorts. The job involves physical work in the data center, regional travel, on-call rotation, and availability for all shift schedules.

Requirements

High school diploma or equivalent.
At least three years of experience with IT and networking systems in technical and operations roles, in a data-center environment or equivalent work experience.
At least one technical certification or equivalent work experience.
Experience with dynamic colocation and managed-services environments.
Strong knowledge of data-center architecture and raised-floor systems, including equipment cabinets, containment, power distribution, computer and network systems, cabling, and communications circuits.
Advanced understanding of data-center core infrastructure, including power, cooling, and fire protection, and how it interacts with raised-floor equipment standards.
Demonstrated understanding of network hardware and TCP/IP networking principles.
Proficiency with DCIM principles and applications.
Strong customer-service, collaboration, verbal communication, and written communication skills.
Ability to work independently with limited supervision and to collaborate with customers, colleagues, and service providers.
Advanced troubleshooting skills for systems and infrastructure problems.
Understanding of data-center security and audit standards, including HIPAA, ISO-27001, PCI, PWGSC, CSAE 3416, SSAE16, SOC 1, and SOC 2.
Experience with computer server hardware running Windows or UNIX/Linux operating systems.
At least one supplemental accreditation from an established industry organization, such as Cisco CCNA or CCNP, CompTIA A+, Microsoft MCSA or MCSE, or Uptime Institute AOS.
Strong proficiency with Microsoft Office, Visio, and AutoCAD.
Ability and willingness to travel regionally.
Ability to walk jobsites over uneven terrain.
Valid driver’s license and ability to provide personal transportation for reimbursed meetings and job visits away from the office.
Ability to work all shift schedules, 7x24x365; participate in an assigned on-call rotation; and respond to off-hour emergency calls.

Nice To Haves

Ability to work at heights.

Responsibilities

Respond to scheduled and emergency data-center dispatches, including after-hours calls and security escorts.
Install, power up, and troubleshoot servers, peripherals, network equipment, and communications cabling.
Provide visual inspections, status reporting, power cycling, hot-swappable hardware replacement, and selected software support.
Complete assigned tasks on time and follow site-specific procedures and documentation.
Act as an escalation point for advanced troubleshooting issues.
Coordinate with customers on project needs and installation requirements involving space, power, and cooling.
Coordinate with onsite facility services to support raised-floor cooling and airflow efficiency.
Inspect hardware installations and conduct quality assurance reviews.
Receive, record, and store equipment and material shipments.
Document work in ticketing, asset-management, and other record-keeping systems.
Meet service-level agreements and performance indicators for response, resolution, quality, and client satisfaction.
Follow safety policies and procedures and provide security escorts for carriers, service providers, and maintenance technicians.
Participate in team efforts and other assigned initiatives.

Benefits

Medical, dental, vision, and prescription coverage.
Health savings account and healthcare and dependent-care flexible spending accounts.
401(k) with company match.
Paid time off and paid company holidays.
Short-term and long-term disability insurance.
Life insurance.
Employee assistance program.
Tuition reimbursement.
Paid parental leave.
Gym membership discount.
Team member referral bonus.
Initiatives promoting personal and professional development, work/life balance, health and wellness, and community involvement.