Sr. Technician Data Center Services

Insight Enterprises, Inc. • Everman, TX

4d • Onsite

About The Position

The Senior Technician supports advanced integration, deployment, operation, maintenance, and troubleshooting across Insight lab and data center environments. The role independently executes complex build plans; configures servers and networks; manages firmware and software baselines; implements approved VLAN changes; validates infrastructure health; and resolves technical issues while meeting safety, security, quality, and customer requirements.

The Senior Technician also serves as a technical escalation point and work leader for technicians and associate engineers. Responsibilities include coordinating daily technical work, verifying quality, improving procedures, supporting customer acceptance, and helping develop repeatable capabilities for high-density and AI infrastructure rack builds. This is a fully onsite position in Fort Worth, Texas, with a stated shift of 9:30 a.m. to 6:00 p.m. CST and pay of $28 per hour.

Requirements

• Associate degree in computer science, information technology, electronics, networking, engineering technology, or a related field; equivalent technical certifications and relevant experience may be considered.
• Three or more years of progressive hands-on experience supporting enterprise servers, networks, data centers, integration labs, or comparable technical environments.
• Demonstrated experience independently configuring, upgrading, testing, troubleshooting, and documenting enterprise hardware and infrastructure.
• Working knowledge of server architecture, out-of-band management, RAID and storage, operating systems, virtualization, Ethernet, TCP/IP, subnetting, VLANs, access and trunk ports, and structured cabling.
• Experience executing controlled IOS, software, firmware, and configuration changes with backup, validation, evidence, and rollback procedures.
• Ability to read rack elevations, wiring diagrams, bills of materials, implementation plans, technical manuals, and change records.
• Ability to coordinate work, mentor less-experienced teammates, manage competing priorities, and communicate technical issues clearly.
• Ability to satisfy applicable background, customer-site, security, and access requirements.

Responsibilities

• Lead and perform staging, integration, installation, relocation, maintenance, decommissioning, and inventory activities for servers, storage, networking, accelerators, racks, and supporting infrastructure.
• Interpret engineering designs, rack elevations, bills of materials, cabling diagrams, implementation plans, and customer requirements; identify execution risks and discrepancies.
• Coordinate daily technical work, sequencing, access, tools, materials, and handoffs to meet schedule and quality commitments.
• Maintain lifecycle records for assets, serial numbers, rack positions, ports, cables, power, firmware, configurations, and test results.
• Support incident response, preventive maintenance, remote-hands requests, equipment replacement, root-cause investigation, and service restoration.
• Configure BIOS/UEFI, management controllers, processors, memory, storage, RAID, network adapters, host bus adapters, accelerators, boot settings, operating systems, and hypervisors according to approved standards.
• Diagnose hardware, boot, storage, operating-system, management-plane, compatibility, and performance issues using vendor and platform tools.
• Execute diagnostics, burn-in, health checks, resiliency tests, and customer acceptance procedures; analyze results and drive corrective action.
• Install and replace components while observing electrostatic-discharge, torque, airflow, compatibility, and warranty requirements.
• Stage, configure, back up, upgrade, validate, and recover network switches and related devices using approved IOS or equivalent vendor software.
• Apply coordinated firmware baselines across servers, management controllers, storage devices, adapters, switches, power equipment, and supported peripherals.
• Verify compatibility, dependencies, image integrity, boot variables, licensing, configurations, management reachability, and post-change health.
• Implement approved VLAN, access-port, trunk, permitted-VLAN, native-VLAN, port-channel, and management-network changes.
• Prepare and follow change plans, peer-review requirements, maintenance windows, validation criteria, evidence standards, and rollback procedures.
• Troubleshoot switching, routing adjacency, transceivers, fiber, copper, cabling, addressing, link aggregation, and management connectivity within assigned scope.
• Lead hands-on assembly and integration of AI infrastructure racks with GPU-accelerated compute, high-speed Ethernet or InfiniBand networking, storage, management switches, power distribution, telemetry, and associated cabling.
• Verify rack elevations, weight distribution, rail installation, equipment placement, cable routing, labeling, service clearances, and bill-of-material accuracy.
• Coordinate power-readiness checks, feed and power-distribution-unit mapping, redundancy validation, load awareness, grounding, and documented power-on sequencing.
• Support cooling-readiness and environmental validation for high-density equipment, including airflow controls and liquid-cooling procedures when trained and authorized.
• Apply rack-wide configuration and firmware baselines; validate management access, fabric connectivity, storage paths, time synchronization, telemetry, hardware health, thermal performance, and resiliency.
• Lead rack-level burn-in and acceptance testing, collect evidence, resolve defects, and prepare systems for customer review and deployment.
• Help develop repeatable AI build standards, automation inputs, checklists, test plans, lessons learned, and capacity requirements.
• Serve as an escalation resource for technicians and associate engineers, providing hands-on coaching, work direction, and knowledge transfer.
• Review completed work for technical accuracy, documentation quality, safety, security, and adherence to approved procedures.
• Coordinate with engineering, project management, logistics, quality, security, facilities, vendors, and customers to resolve blockers and manage dependencies.
• Create and maintain standard operating procedures, work instructions, troubleshooting guides, checklists, and technical knowledge articles.
• Identify opportunities to improve quality, cycle time, automation, tooling, material flow, observability, and first-pass yield.
• Communicate status, risks, incidents, defects, and resource needs to technical and operational stakeholders.
• Follow Insight policies, customer controls, change-management practices, manufacturer requirements, and applicable site procedures.
• Protect customer data, credentials, configuration files, software images, and confidential information using approved access and media-handling practices.
• Maintain chain of custody and complete audit-ready records for assets, changes, configurations, testing, exceptions, and remediation.
• Enforce electrostatic-discharge controls, lifting and material-handling practices, electrical safety, personal protective equipment, and lockout/tagout requirements where applicable.
• Stop and escalate work when requirements are unclear, conditions are unsafe, authorization is missing, or a change exceeds assigned authority.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree