Data Product Manager - Voice of Member | Onsite

Photon•United States,

1d•$60,000 - $210,000•Onsite

About The Position

The Data Product Manager - Voice of Member is responsible for defining and maintaining the roadmap for Voice of Member data products. This role connects investments to member experience, loyalty, service, and operational objectives. The position involves running discovery sessions with various departments to understand how member feedback is captured, interpreted, and acted upon. The Data Product Manager will own prioritization across multiple feedback sources, define common taxonomies and member-experience measures, and partner with data engineering, analytics, and architecture teams to deliver governed Databricks products. A key aspect of the role is evaluating and productizing AI/NLP capabilities, designing products for action rather than just reporting, and planning for adoption, training, and communication to embed insights into decision-making. Performance will be measured through adoption, data trust, coverage, insight-to-action time, and member-experience outcomes.

Requirements

5+ years of relevant product management, data product, analytics product or comparable experience.
Bachelor's degree in a related field, or equivalent practical experience.
Experience owning product vision, discovery, roadmap, prioritization, requirements, launch readiness, adoption and outcome measurement.
Hands-on working knowledge of Databricks and modern lakehouse concepts, including governed data products, pipelines, semantic layers, data quality, lineage and self-service consumption.
Ability to partner effectively with data engineering, analytics, data science, architecture, security, privacy and business teams.
Ability to define product outcomes and KPIs, use evidence to make prioritization decisions and communicate complex data topics in business language.
Working knowledge of agile product delivery, backlog management, dependency planning and change adoption.
Working knowledge of Voice of Customer or Voice of Member language and strategy, including surveys, satisfaction, NPS, complaints, contact reasons, journey analytics, sentiment, text analytics, root-cause analysis and closed-loop action.

Nice To Haves

Retail, wholesale club, service, contact-center, loyalty or digital customer-experience experience.
Experience with survey platforms, contact-center analytics, digital analytics, journey analytics or experience-management platforms.
Experience productizing NLP, GenAI or text-analytics capabilities with explainability, privacy and human-review controls.

Responsibilities

Defines and maintains the roadmap for Voice of Member data products and connects each investment to member experience, loyalty, service and operational objectives.
Runs discovery with Member Care, Membership, Digital, Club Operations, Merchandising, Supply Chain and Marketing users to understand how member feedback is captured, interpreted and acted upon.
Owns prioritization across surveys, satisfaction measures, complaints, contact reasons, service interactions, digital behavior, journey signals, sentiment, themes and closed-loop action capabilities.
Defines common taxonomies, member-experience measures, business rules, quality thresholds, linkage requirements and acceptance criteria across feedback sources.
Partners with data engineering, analytics and architecture to deliver governed Databricks products that integrate structured and unstructured experience signals.
Evaluates and productizes appropriate AI/NLP capabilities such as topic classification, summarization, sentiment, emerging-issue detection and root-cause support, with human review and responsible-use controls.
Designs products for action, not reporting alone, including ownership, routing, prioritization, traceability and measurement of business response.
Plans adoption, training, communications, operating routines and support so insights are embedded in product, service and operational decisions.
Measures performance through adoption, data trust, coverage, insight-to-action time and the member-experience outcome each product is intended to influence.