Voice/Data Engineer

Iron Bow Technologies • Columbia, WA

1d

About The Position

Iron Bow Technologies is seeking an experienced Principal Telecommunications Engineer to support the design, engineering, implementation, and optimization of complex voice and data telecommunications solutions for a customer. The role serves as a senior technical expert who evaluates existing telecommunications infrastructure, develops network architectures, and identifies ways to improve service delivery, reliability, and cost efficiency. It works closely with customers, telecommunications carriers, service providers, and technical teams to develop and implement solutions that meet operational and business requirements. The position calls for extensive experience in IP telephony, voice and data network engineering, carrier services, and technical project management, as well as an understanding of emerging telecommunications technologies.

The position includes evaluating telecommunications and operations support systems; leading solution design and implementation; providing Tier 3 engineering support; assessing carriers, services, and technologies; creating engineering designs and documentation; testing voice integration and failover; auditing telecommunications billing; coordinating service delivery; managing project plans; and presenting recommendations and reports. It also provides technical guidance, training, and customer support during implementation and ongoing operations.

The stated salary range is $190,000–$225,000 per year. Actual compensation depends on factors including experience, skills, education, location, contract requirements, and business needs. Iron Bow describes its benefits package as comprehensive and mentions professional growth and development opportunities and employee support programs.

Requirements

• Minimum 15 years of experience in voice and data network engineering, telecommunications architecture, and related business operations.
• Minimum 10 years of experience designing and implementing IP telephony systems.
• Minimum 10 years of project management experience, preferably in a client-facing technical services environment.
• Strong understanding of telecommunications infrastructure, network architecture, and carrier-provided transport services.
• Knowledge of LAN/WAN and VoIP technologies, including MPLS, BGP, SIP, IMS, and related network protocols.
• Experience with telecommunications routers, switches, carrier services, and supporting network infrastructure.
• Experience evaluating multi-carrier service architectures, telecommunications pricing models, and operations support systems.
• Experience conducting telecommunications billing audits, identifying discrepancies, and preparing management reports with findings and recommendations.
• Experience developing technical documentation, engineering designs, implementation plans, Statements of Work, and strategic assessments.
• Project management skills, including resource planning, scheduling, cost estimation, risk management, and stakeholder coordination.
• Excellent written and verbal communication skills, including the ability to present complex technical information to technical and nontechnical audiences.
• Strong analytical, troubleshooting, and problem-solving skills for resolving complex telecommunications and network challenges.
• Ability to work effectively with customers, telecommunications carriers, vendors, and cross-functional technical teams.

Nice To Haves

• Master's degree in Telecommunications or a related technical field.
• Experience designing, developing, and implementing telecommunications networks supporting public transit environments.
• Advanced knowledge of multi-carrier telecommunications architectures, service provider offerings, pricing structures, and operational support systems.
• Hands-on experience developing and delivering training and customer support for VoIP implementations.
• Experience leading complex telecommunications modernization initiatives involving multiple carriers, technologies, and stakeholders.
• Ability to translate complex technical requirements into practical, scalable, and cost-effective telecommunications solutions.
• Strong customer relationship management skills and ability to influence technical decisions at multiple organizational levels.

Responsibilities

• Evaluate telecommunications and operations support systems to identify opportunities for modernization, improved performance, and cost efficiencies.
• Lead the design, engineering, and implementation of voice and data telecommunications solutions, including network interfaces, system integrations, and supporting infrastructure.
• Assess emerging technologies and recommend telecommunications platforms, network architectures, and solutions aligned with customer requirements.
• Provide Tier 3 engineering support for complex telecommunications and network incidents, including troubleshooting, root-cause analysis, corrective actions, and resolution of escalated issues.
• Evaluate carrier-provided network services, telecommunications architectures, and service options for performance, reliability, and cost effectiveness.
• Develop engineering designs, network configurations, process flows, and technical documentation for implementation and ongoing operations.
• Design and execute voice integration and failover testing plans to validate system functionality, reliability, and performance.
• Conduct telecommunications billing audits, identify discrepancies, and work with carriers to resolve billing issues and recover applicable credits.
• Coordinate service implementations with carriers, service providers, and internal stakeholders; monitor delivery timelines and ensure contractual compliance.
• Develop project management plans, including implementation schedules, resource estimates, cost projections, and risk mitigation strategies.
• Identify opportunities to introduce advanced telecommunications capabilities while improving operational efficiency and reducing costs.
• Prepare and present technical recommendations, strategic analyses, Statements of Work, and management reports to customers and stakeholders.
• Provide technical guidance, training, and customer support during implementation and ongoing management of telecommunications solutions.

Benefits

• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Programs and resources designed to support employees through different stages of life.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed