Data Platform Operations Lead
About The Position
UCB is seeking an innovative, cross-functional, self-motivated Data Platform Operations Lead for its Commercial Digital Technology Team, based at the U.S. headquarters in Atlanta, Georgia. This is a hybrid role requiring at least 40% on-site presence and 5–10% domestic and international travel. The role leads the operations, performance, and evolution of UCB’s U.S. commercial data platforms, including its Azure Databricks-based Next-Gen Data Platform and Reltio Master Data Management environment. The lead works with Digital Technology, Insights to Impact, the Chief Data Office, Data Engineering, AI, and Commercial teams to support business priorities and decision-making. The role also provides strategic oversight of managed service providers, technology vendors, and commercial data suppliers, aligning their delivery with business needs, service expectations, and long-term platform goals. Combining data platform expertise, service delivery leadership, stakeholder management, and strategic thinking, the lead ensures reliable, business-critical capabilities and continuous improvement. The role acts as product owner for critical commercial data platforms, guides platform strategy and roadmaps, supports data democratization and AI/ML and Generative AI use cases, and helps ensure commercial data capabilities deliver business value and contribute to better patient outcomes.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
- At least 7 years of experience supporting and managing enterprise data and analytics platforms.
- Hands-on experience with Azure Databricks platform operations, administration, and data engineering.
- Experience managing platform operations, technical support, and service delivery in cloud-based environments.
- Experience managing third-party managed service providers and vendor-delivered services.
- Experience with pharmaceutical or healthcare commercial data domains, including HCP, customer, territory alignment, and healthcare data sources such as IQVIA.
- Experience partnering with cross-functional business and technology stakeholders to deliver data and analytics solutions.
Nice To Haves
- Experience with Master Data Management platforms, preferably Reltio.
- Experience with the Azure ecosystem, including ADLS, Data Factory, Fabric, and Entra ID.
- Experience leading product management, stakeholder management, and change management initiatives.
- Experience with IT service management frameworks and tools such as ITIL and ServiceNow.
- Experience establishing, operating, and evolving enterprise data and analytics platforms.
Responsibilities
- Lead the performance, stability, operations, and continuous evolution of the Azure Databricks-based data platform and Reltio Master Data Management environment.
- Oversee managed service partners and vendor-delivered services, monitoring service levels, budgets, resources, and performance metrics and driving accountability and continuous improvement.
- Partner with Commercial, Insights to Impact, and Chief Data Office stakeholders to prioritize initiatives and align platform investments with business goals.
- Define operational processes, KPIs, and service management practices to improve platform performance, scalability, and user satisfaction.
- Build relationships with senior business and technology stakeholders, manage expectations, influence decisions, and focus resources on high-value opportunities.
- Collaborate with engineering, analytics, and AI teams to execute data platform and product roadmaps, operationalize new capabilities, support data democratization, and transition solutions into production.
- Support commercial data domains including customer, territory alignment, HCP, and other commercial data assets to enable business insights and decision-making.
- Monitor emerging technologies, cloud platforms, AI capabilities, and data management practices to identify opportunities for improved performance, operational efficiency, and business value.
- Act as product owner for critical commercial data platforms, balancing business priorities, user needs, and operational objectives to guide investments and roadmap decisions.
- Lead stakeholders through organizational change, challenge low-value activities, and promote adoption of capabilities that improve efficiency, scalability, and business outcomes.
- Facilitate integration and application of AI/ML and Generative AI use cases.
- Provide strategic oversight of external partners, aligning delivery with business needs, service-level expectations, and long-term platform goals.
Benefits
- A caring, supportive, inclusive culture with equal opportunities to do your best work.
- Opportunities to grow and freedom to shape your career path.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
