Data & Evaluation Coordinator

University of California, San Francisco•San Francisco, CA

10d

About The Position

The UCSF Department of Family and Community Medicine at Zuckerberg San Francisco General Hospital is seeking a Data and Evaluation Coordinator to support the administration, evaluation, and continuous improvement of its residency program. The position independently manages key functions related to residency evaluation, educational systems and data, regulatory compliance, and assigned recruitment and selection activities. It oversees the development and implementation of evaluation processes and systems; ensures accurate and reliable collection, management, and reporting of program data; and monitors compliance with ACGME, institutional, and other applicable requirements. The coordinator integrates and analyzes data across multiple program systems to support resident assessment, accreditation and regulatory reporting, program evaluation, quality improvement, and leadership decision-making. Working closely with program leadership, faculty, residents, and institutional partners, the incumbent identifies operational gaps and improvement opportunities and develops and implements solutions. The position also provides technical expertise and guidance related to educational systems and data management and supports resident licensing and enrollment, recruitment and selection, and other residency program operations. The Department of Family & Community Medicine conducts research, teaching, training, service, and clinical activities at UCSF and affiliated sites. Its mission is to improve health through excellence and innovation in patient care, education, research, advocacy, and community empowerment, while advancing inclusion, mutual support, and meaningful work.

Requirements

Bachelor's degree in a related area and/or equivalent experience or training.
Minimum of 3 years of related experience.
Detail-oriented, with demonstrated organizational skills and the ability to complete projects and tasks on time.
Demonstrated problem-solving skills, including quickly assessing problems and developing multiple options for effective and timely resolution.
Demonstrated interpersonal skills for effective collaboration with clinical and technical staff and representatives of external regulatory agencies.
Ability to convey complex clinical and technical information verbally and in writing and to produce reports, presentations, and documentation.
Working knowledge of administrative and business software packages and specialized applications for quality data management.
Proficiency in MS Word, Excel, Smartsheet, Qualtrics, Access, Adobe, and Outlook.
Verified track record of producing accurate and useful spreadsheets, meeting minutes, and other forms.

Nice To Haves

Master's degree in a related area.
Experience with evaluation software such as MedHub, EValue, or New Innovations, or demonstrated ability to learn new software programs.
Basic familiarity with healthcare and medical terminology.
Familiarity with Apex/Epic or another Electronic Health Record.
Data Analytics Certification.
Three years of experience with database management.

Responsibilities

Manage development, coordination, and implementation of residency program data collection and evaluation processes in collaboration with program leadership and faculty.
Improve evaluation processes by researching best practices, identifying gaps, and implementing recommendations.
Manage the residency program evaluation system, including developing, assigning, scheduling, and maintaining evaluations through MedHub, Qualtrics, Smartsheet, and other applications.
Monitor evaluation, training-module, and work-hour compliance; communicate requirements and deadlines, follow up on outstanding items, and escalate issues as appropriate.
Compile, analyze, and prepare evaluation reports and data for program stakeholders to support assessment, decisions, and continuous improvement.
Manage Clinical Competency Committee (CCC) and Program Evaluation Committee (PEC) activities, including meeting coordination, data preparation, documentation, and follow-up.
Prepare biannual Resident Progress Reports and compile and distribute CCC recommendations and performance information.
Analyze data across training tracks, develop and analyze the annual internal program survey and faculty feedback reporting, and synthesize findings for PEC and program leadership.
Coordinate resident linkage reviews each block and facilitate review of resident progression through established autonomy levels.
Manage evaluation, committee, and regulatory reporting cycles and prepare ACGME Accreditation Data System and related reports.
Manage and optimize residency educational systems and online resources, analyze workflows and user experience, and implement improvements.
Develop and maintain data-management processes and standards for accuracy, completeness, consistency, security, and accessibility of program data.
Integrate and analyze data across systems and sources to support planning, quality improvement, accreditation, grant reporting, and decision-making.
Develop recurring and ad hoc reports and data tools for program leaders, faculty, and other stakeholders.
Provide consultation, training, and technical guidance on MedHub and other educational systems; troubleshoot issues and escalate complex technical matters as appropriate.
Maintain graduate and alumni data and manage training-verification processes; improve workflows and data integrity.
Manage resident licensing, enrollment, and regulatory applications, including PTL, DEA, P&S licensure, Medi-Cal PAVE, PECOS, CURES, and EPCS, as applicable.
Develop annual application timelines and workflows; coordinate application activities and support timely completion.
Serve as the primary administrative resource for resident licensing and enrollment, troubleshoot issues, and coordinate resolutions or escalation.
Track resident compliance and application status, identify outstanding requirements and barriers, and implement follow-up solutions.
Maintain current knowledge of licensing and enrollment requirements and update program procedures, timelines, tracking systems, and resources.
Coordinate assigned components of annual resident recruitment and selection with program and community stakeholders.
Serve as the primary administrative liaison for Patient Advisory Council participation in resident selection; coordinate engagement and feedback, analyze surveys, and provide recommendations.
Develop and manage applicant data and selection tracking systems, and prepare data, reports, surveys, and materials for committee review and decisions.
Evaluate and improve recruitment and selection processes and maintain related procedures, timelines, guidance, and resources.
Provide operational backup and cross-coverage for residency administration and resolve routine operational issues.
Coordinate assigned components of annual residency activities and educational events, including ALSO training and ITE administration.
Partner with the Department Director of Communications to maintain and improve residency web content and online resources.
Contribute to residency initiatives and special projects by identifying operational needs, evaluating potential solutions, and implementing process improvements.