Data Entry Specialist

Baxter•Deerfield, IL

1d•Hybrid

About The Position

The Data Entry Specialist primarily manages service requests in Oracle’s Global Service Platform (GSP). The role supports Field Service with Field Correction Action activities and Product Surveillance with aging complaints, with the goal of maintaining a high number of FCA closures and reducing aging complaints. The work supports compliance with FDA regulations and Baxter’s mission of providing solutions for patients in need of care. This position is based in Baxter’s Deerfield, Illinois office, and candidates must meet the minimum in-office day requirements. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available.

Requirements

High school diploma or GED.
Accuracy and attention to detail.
Effective time management, including prioritizing tasks and consistently meeting deadlines.
Proficiency in Microsoft Excel, including advanced tools.
Experience with GSP.
Ability to lead multiple work activities and prioritize tasks as necessary.
Effective and professional communication through email and instant messaging.
Authorization to work for any employer in the United States.

Responsibilities

Maintain service requests in the Global Service Platform for work completed in the field, supporting Field Action activities.
Compose or update service requests by email or customer portal to support customer service activities.
Coordinate internally with the team to set up ad-hoc projects.
Build processes, procedures, and job aids.
Analyze service request audit trails to identify root causes and correct issues.
Run queries according to closure procedure requirements, create outputs, and streamline reports.
Experiment with new procedures to simplify processes.

Benefits

401(k) plan with company matching contributions.
Paid time off and paid holidays.
Medical and dental coverage beginning on day one for eligible roles.
Vision/eye care insurance is listed as optional in the team benefits description.
Basic life, accident, short-term disability, long-term disability, and business travel accident insurance.
Employee Stock Purchase Plan with the ability to purchase company stock at a discount.
Flexible Spending Accounts.
Educational assistance programs.
Family and medical leaves of absence and paid parental leave.
Commuting benefits.
Employee Discount Program.
Employee Assistance Program.
Childcare benefits.