Data Entry Specialist

American Carpet South•Passaic, NJ

About The Position

The Data Entry Specialist, referred to in the description as the Data Processing Specialist, verifies Purchase Order accuracy to support informed scheduling and successful installations, and helps support ACS's financial health by expediting payments to ACS. The role also includes continuously training ACS employees on ACS and THD programs, policies, and procedures. The position involves verifying purchased items with customers, reviewing purchase orders against information previously communicated, and identifying discrepancies for prompt supervisor review. The specialist may also contact customers to schedule upcoming installations or provide additional information. The role calls for a customer-service-oriented person who is comfortable in a call center environment, communicates with customers by phone, pays close attention to detail, adapts to process changes, and works collaboratively.

Requirements

Value customer service and understand what it means to say yes to the customer.
Be willing to take on challenges and adapt to changes in processes.
Know how to use a computer and navigate various systems.
Have strong problem-solving skills.
Have expert-level attention to detail.
Understand the importance of teamwork.
Be organized.
Be willing to work overtime and/or weekends.

Nice To Haves

Experience working in a call center environment and enjoying customer interactions by phone.

Responsibilities

Verify purchased items with customers to ensure they receive the correct product.
Review purchase orders and confirm their information matches what was communicated.
Identify discrepancies and bring them to supervisors for immediate review.
Occasionally call customers to schedule upcoming installations or provide additional information.
Expedite all forms of payments to ACS.
Continuously train ACS employees on ACS and THD programs, policies, and procedures.