Data Entry Coordinator

Suburban Automotive Services•Warren, MI

About The Position

The Tec Region Vehicle Coordinator assigns company-owned vehicles to ensure inventory flows appropriately according to parameters established by the General Motors client. The position also provides customer service to drivers through email, phone, and Teams messaging. The starting pay rate is $18 per hour, and scheduled hours are Monday through Friday, 7:00 a.m. to 3:30 p.m. The coordinator maintains vehicle inventory and driver records, processes vehicle orders and assignments, tracks vehicle status, and coordinates with drivers, dealerships, auctions, and internal departments. The role also involves maintaining vehicle files, completing disposal and registration paperwork, conducting annual physical inventory, and keeping current with applicable processes and procedures.

Requirements

Valid driver’s license.
Exceptional oral and written communication skills.
Customer-service orientation.
Exceptional time-management and multitasking skills.
Ability to work as a self-starter.
Strong problem-solving skills.
Ability to be a reliable team player.
Proficiency in Excel.
Ability to work with web-based programs daily.
Ability to use Teams to make and receive phone calls.

Nice To Haves

One year of customer service experience.
Knowledge of Microsoft Office and Outlook applications.

Responsibilities

Run and maintain inventory and driver reports in eCVMS to track inventory and driver activity daily.
Respond to GM driver inquiries by phone, email, or instant message, providing updates and accurate information.
Submit vehicle orders to GM systems.
Assign vehicles to company drivers using reports, email, and GM forms when required.
Coordinate with the plating department to ensure vehicles are properly plated.
Track ordered vehicles using GM programs.
Update vehicle status in company systems using GM systems.
Coordinate with dealerships on new-vehicle pre-delivery inspection (PDI) and limited production option (LPO) matters by phone or email.
Coordinate with dealerships on repairs and recalls by email or phone.
Maintain vehicle files by placing associated paperwork in each file.
Verify disposal requirements for out-of-state vehicles being sent to auction.
Process drive-and-buy disposal paperwork according to GM program guidelines.
Send tabs and license plate renewals to drivers via FedEx after obtaining their addresses.
Perform annual physical inventory by locating selected vehicles and working with drivers, dealerships, and auctions to complete required paperwork under GM rules.
Gather and complete paperwork and powers of attorney for drivers to obtain license plates in states requiring passenger plates.
Maintain ongoing training on processes and procedures.
Adhere to Suburban Automotive Service’s DRIVEN values and align business practices with the company’s mission and vision.