Data Entry Clerk

Aston Carter•Carlsbad, CA

20h•Onsite

About The Position

The Data Entry Clerk provides accurate and timely data entry and email-based customer support in a fast-paced, detail-oriented environment. This role focuses on managing a shared email inbox, supporting different customers, and maintaining organized records while working closely with a small, analytical team. The ideal candidate learns processes quickly, retains detailed product information, and handles challenging interactions with professionalism and composure.

Requirements

Proven data entry experience with strong alphanumeric typing accuracy.
Experience providing customer service, preferably in a call center or customer support environment.
Strong email communication skills with the ability to write clear, professional responses.
Proficiency with Microsoft Office, including Word and Excel.
Experience using an ERP system for data entry or order processing.
Ability to learn new processes quickly and retain detailed information, such as multiple product or part numbers.
Strong attention to detail, especially with numbers, addresses, and other critical data.
Ability to handle difficult people and challenging scheduling situations calmly and professionally.
Organizational skills to manage multiple email requests and tasks efficiently.
Articulate communication style, both written and verbal.
Reliable attendance and a demonstrated history of consistent work hours and tenure in previous roles.
Comfort working onsite in Carlsbad during standard business hours (8:00 a.m. to 5:00 p.m.).

Nice To Haves

No degree required; relevant work experience is more important.
Experience in inbound call or call center environments is a plus.
Familiarity with handling large catalogs or high-end products with many part numbers is helpful.
Personable and outgoing enough to communicate effectively, while remaining focused and professional.
Ability to get along well with a small, quiet, analytical team.
Strong recall and memory for processes, product details, and customer requirements.
Takes pride in the quality and accuracy of their work.
Stable work history that demonstrates commitment and tenure in previous positions.
Openness to learning new systems, tools, and processes.

Responsibilities

Enter alphanumeric data accurately and efficiently into company systems and databases.
Manage a shared email inbox and respond promptly and professionally to a high volume of customer emails.
Support different customers via email, ensuring clear, concise, and well-organized written communication.
Use Microsoft Word, Excel, and other Microsoft Office tools to create, update, and maintain documents and spreadsheets.
Work within an ERP system to enter, update, and track orders, parts, and customer information.
Maintain a high level of organization when working with large volumes of product information and part numbers.
Demonstrate strong attention to detail when entering numbers, addresses, and other critical information.
Handle difficult customers and complex scheduling situations with patience, professionalism, and problem-solving skills.
Learn internal processes quickly and apply them consistently in daily work.
Collaborate with a small team, communicate clearly, and speak up when clarification or support is needed.
Maintain reliable attendance, arrive on time, and complete the full scheduled shift consistently.
Protect data integrity by double-checking entries and correcting errors promptly when identified.