Data Coordinator, Voice Operations

Seattle Children's Hospital • Seattle, WA

16h • Hybrid

About The Position

The Data Coordinator, Voice Operations manages data, information, and documentation associated with the switchboard software system. The role collaborates with hospital departments and employees to maintain accurate contact information, call-handling procedures, pager services, and internal documentation.

This position works directly with IT and external service vendors to design, maintain, and refine the telephone directory and on-call schedule templates and rosters used for switchboard call processing. It also provides technical support to switchboard operators and hospital employees, including troubleshooting, user training, and assistance with implementing new and upgraded software and information systems. The coordinator partners with IT and an external vendor to administer pager deployment and usage across the organization.

The work location is Seattle, Washington. At least three days per week must be worked on-site, with flexibility for additional on-site days based on department priorities.

Requirements

• Associate degree or an equivalent combination of education and experience.
• At least two years of related experience with database management or technical support.

Nice To Haves

• Experience with Amtelco Soft Agent.
• Experience with secure messaging.
• Bachelor’s degree in Information Science, Computer Science, or a related field.
• Prior hospital experience.

Responsibilities

• Manage data, information, and documentation associated with the switchboard software system.
• Collaborate with hospital departments and employees to maintain accurate contact information, call-handling procedures, pager services, and internal documentation.
• Work with IT and external service vendors to design, maintain, and refine the telephone directory and on-call schedule templates and rosters used by the switchboard.
• Provide technical support to switchboard operators and hospital employees, including troubleshooting and user training.
• Assist with implementation of new and upgraded software and information systems.
• Work with IT and an external vendor to administer organizational pager deployment and usage.

Benefits

• Medical, dental, and vision plans.
• 403(b).
• Life insurance.
• Paid time off.
• Tuition reimbursement.
• Additional benefits are available.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree